Most people had problems with the app, website or server connection, meaning some were unable to use them properly.
At around the same time of Snapchat users reported issues with app, users of many other websites, such as Roblox, Canva, Duolingo, Wordle and more, also shared problems.
Many took to X (formerly known as Twitter) to share they were facing problems with the sites.
One person posted: “I repeat! SNAPCHAT IS DOWN… they deleted all my friends hopefully it’s temporary. Did this happen to anyone else?”
Another shared: “my Snapchat is completely bugged I have internet but snap scores are loading and can’t see anything on map now.”
A third wrote: “@Snapchat, idk what’s wrong with you app right now but I’m about to lose a 882 days streak, and i don’t want to pay to keep a streak YOUR app is going to make me lose for being down.”
@snapchatsupport my Snapchat is completely bugged I have internet but snap scores are loading and can’t see anything on map now.
— Thomas White (@DetriotLions32) October 20, 2025
Responding to the issues, a Snapchat spokesperson said: “We’re aware that some Snapchatters are having issues using the app right now – hang tight, we’re looking into it!”
Meanwhile, some commented on a whole host of websites experiencing problems, as one said: “Why are so many websites going down at once right now.”
Another posted: “fortnite, snapchat, roblox, alexa, amazon, ps network, and many other games / services are down.”
According to various media reports, problems appear to be related to an issue at Amazon Web Services, which offers infrastructure that underpins much of the modern internet.
The company was seeing “increased error rates” and delays with “multiple AWS services”, it said on its service status page.
Engineers are “immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause”, it adds
What is Downdetector?
Downdetector is an online website that allows users of popular services including X ( Twitter ), Instagram, Facebook , Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
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Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.