Amazon finds fix for huge AWS internet blackout that took out Reddit but Ring and Chime down — live updates

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The AWS outage is massive, and to know just how big it is, there are over 1,000 companies affected by the Amazon Web Services issues this morning, as per a BBC report.

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Even those morning coffees (to redeem points, anyway) from Starbucks were being affected by the AWS outage! It’s been on the rise, but now it’s finally seeing a dip in reports, which is hopefully signs that a fix is now in place.

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While some services like Reddit are getting fixed, Ring outage reports are on the rise, now at 3,296 as of writing. Hopefully, we’ll see that number drop like the many other services right now.

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This is an encouraging sign. Still a long way away from the baseline, but that’s a big dip in a short amount of time!

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For those looking to redeem points on their monday morning caffeine infusion may come a cropper, as the Starbucks app is down, due to the AWS issues. The fix has been deployed, but Amazon’s now going through a backlog of smaller issues to fix these smaller disruptions.

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This I didn’t expect. BT in the U.K. does have a site that runs on AWS, which is now loading fine. But broadband problems are being reported and there’s a big spike around it.

The physical layer of the broadband connectivity is not dealt with by cloud providers, but it does run the things like customer account management, billing and network intelligence (to keep things running). So something may have happened here.

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The issue has appeared as an incident report on Reddit’s status page, and the Down detector reports have peaked. Something tells me AWS may have gotten around to looking at the Lambda and Cloudtrail problems.

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OK, so we have a new update from Amazon! In short, things are just about back to normal. The underlying DNS issue has “been fully mitigated,” so the internet phonebook problem has been resolved. And because of that, “most AWS service operations are succeeding normally now.”

But we’re not fully out of the woods yet, as there are some lingering issues here. Namely “a backlog of events,” as the giant traffic jam is still clearing for some specific tools like Lambda that runs code, and Cloudtrail that keeps a record of all the activity. I’m certain that Reddit uses these two services, so it’s no big surprise to connect the dots and see this still being knocked out of service.

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Even though the AWS fix is deployed, Ring is still down for many people. Ring has (finally) acknowledged the outage across all its services and apps, and the Down detector outage reports are going back up.

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With AWS outages, retailers get hit hard. It’s one thing to talk about the outages of free services users are on. But what about retailers and paid-for services. They can cause issues like duplicate charges, broken confirmation pages and more.

“When AWS sneezes, half the internet catches the flu. Outages like this cause frustrated users, but also triggers a domino effect across payment flows,” Monica Eaton, Founder and CEO of Chargebacks911 and Fi911 commented. “Failed authorizations, duplicate charges, broken confirmation pages, all of that fuels a wave of disputes that merchants will be cleaning up for weeks. And once a customer files a dispute, you are already on the back foot.”

Her advice to retailers seeing this? Get ahead of it: “The outage will end long before the disputes do. Any business that treats this as a one-day incident is already behind. Downtime happens, but silence and slow responses are what cause real damage.”

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55% of people reporting the app is down, while 34% are complaining about website outages. It’s a sticky situation that seems to stretch beyond AWS fixes. Or there could be a scenario where the deployment of AWS’ fix has knocked out Reddit. Nobody can be sure as Reddit’s status page only reports “degraded performance.”

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This seems to be both app and website loading. How is Reddit going in the wrong direction when the fix is deployed!? We’re looking into this now

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Amazon is continuing to see “recovery across most of the affected AWS services.” On top of that, the company confirms that “global services and features that rely on US-EAST-1” have also recovered.

With this in mind, we should start to expect a lot of these impacted services across gaming, streaming, banking and more to return to normal.

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Roblox is back to normal levels, Epic Games Store service seems to be back online (and Fortnite by extension), Dead by Daylight has resumed, and Steam, Rocket League and Pokémon GO are almost back to normal.

PlayStation Network is showing no issues too. Looks as if the fix has resolved some of the anti-cheat issues that seem to have caused the blockages due to AWS.

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So far, according to the Reddit status page, the infrastructure of the service is undergoing “degraded performance,” which is backed up by nearly 5,000 outage reports on Down Detector!

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Amazon outage reports are down below 1,000. Chances are most of you can start shopping again on the app!

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Things seem to be on the way back to normal in my homeland. Government services are back to normal, and banks are on the way back.

This is what a lot of people on Reddit are seeing. This is indicative of the DNS and latency issues experienced in this AWS outage. Basically, the digital phonebook has been corrected, to take people to the right place, but the lanes of traffic haven’t been fixed properly yet.

This is creating huge tailbacks on the digital highway of the internet, and causing loading issues like this. As per Amazon’s advice, keep trying as things gradually go back to normal!

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Amazon has claimed that there are “significant signs of recovery,” and the outage reports are dropping off quick on the AWS down detector. Fingers crossed this isn’t just a “fixing your own front door at the expense of others” kind of situation (the dropping reports across other services indicate this isn’t the case), but we’ll keep an eye on it.

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So it looks like Amazon pressing the “Go” button appears to have fixed it. The team is working through a “backlog of queued requests,” but things are on the up and up.

Someone tell that to Reddit, though!

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Well this is awkward. As other services seem to be seeing services gradually get back to normal, AWS’ fix may have knocked out Reddit’s app.

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That’s a huge spike of Reddit outages! Just happened.

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OK! Now we’re getting somewhere. According to the most recent AWS update, the fix is starting to work. The first big fix is in place, fixing the DNS problem (correcting the digital phonebook), and that is creating some “early signs of recovery.”

But Amazon is not done yet. Things will be bumpy for a while as additional latency is expected (traffic will be moving slowly for a while), and there’s still a big backlog.

But in short, Amazon’s hit the “go” button on the fix, and they’re watching to make sure it works.

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CharacterAI is serving as a resource for all your RP needs with an AI avatar. But since it’s a service running on AWS, we’re seeing outages here too!

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United airlines is down, and users of other airlines are experiencing app problems too.

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With AWS working in parallel on multiple fixes, it looks as if they’re starting to take affect. in the U.S., outage reports are on the way down, and in the U.K., it’s peaked with a few key services reports starting to come down too (think banks and government services).

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We have an update! Let’s break it down. In short, Amazon’s found the main bad guy, and it’s a DNS issue!

DNS is the internet’s phone book, packing a name (the URL) and a secret phone number (the IP address).

All of these are stored in the digital filing cabinet known as DynamoDB, and several fixes at once are being deployed to speedily fix this issue.

Amazon recommends that if anyone is facing issues to “continue to retry any failed requests.”

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Dating apps are also being hit too, as Hinge has been disrupted by the AWS outage. People are experiencing app opening faults and server connection issues.

According to AWS, an update will be shared “as we have more information to share, or by 2:00 AM.”

This hasn’t happened, so I’ll update you instead! It looks as if some of the AWS issues with the US-East-1 region (what looks to be one of the key centerpoints for a lot of the internet) have been resolved, but not all the way. Reports have started dropping by 20-30% across the board.

These updates haven’t hit the UK yet, as reports continue to be high with no sign of tailing off.

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Looks as if some of OpenAI’s services rely on AWS too. They’re experiencing some Single Sign On (SSO) issues that will stop people logging into their ChatGPT, and the API for developer’s apps to work.

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While in the U.S. it’s looking like all private companies have been hit by the AWS issues, in the U.K., the issue is a little more deeply rooted in some key infrastructure.

Online banking is down, and most concerningly, it’s looking like it’s impacting government services too.

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This is what’s making me a little cautious to say the issue has actually been fixed. In the U.K. those outage graphs continue to go up.

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You can see how the symmetry of these peaks match up quite nicely with AWS’ movement. My suspicion is the team has identified the issue. But we’ll wait and see…

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“Engineers were immediately engaged and are actively working on both mitigating the issues, and fully understanding the root cause,” a rep from AWS has said in the most recent update on the progress fixing this outage.

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Standby for more, but we’re seeing the peaks of outage reports start to fall off. All we know at the moment is that Amazon is working on the issue. The devs may have identified the problem.

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If you were looking to stream your favorite movies or TV shows, you may be running into some issues! Disney+, Prime Video and Hulu have been hit by this outage.

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Meanwhile, a look over at Down Detector in the UK shows how widespread this is. The AWS outage in North Virginia is hitting us Brits too, and it’s impacting Snapchat, Ring, all the usual suspects. Concerningly, it’s also hitting banks too.

What is Amazon DynamoDB? Think of a super-fast digital filing cabinet that many apps use to save and find info quickly (like user profiles or game scores). With this being disrupted, things that rely on it will likely stop working (as we’re seeing across a whole lot of services).

As for the 20 other services that are impacted (affected but not totally broken), these will cause the services to run slowly or have hiccups. This was first reported at 12:11am PDT (3:11am ET, 8:11am BST).

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So…there’s a real technical issue going on here. It’s disrupting DynamoDB and impacting 20 other services, which leads to “increased error rates and latencies.”

Let’s break it down — imagine AWS as the huge digital power plant for the internet. North Virginia (US-EAST-1 Region) is one of the biggest neighborhoods this plant serves. The increased error rates means a lot of packages of data are getting dropped or sent to the wrong place, and the latencies mean that those delivery trucks are moving really slowly.

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Amazon Web Services (AWS) is responsible for hosting a whole lot of services and websites across the web. And because of servers going down across the planet, it’s having a knock-on effect on other websites, services and games.

For example, huge outages are being reported at Snapchat, Robinhood, Venmo, Roblox, Fortnite, Ring, Epic Games Store, Lyft, Pokémon GO and many more.

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