KPMG is working closely with ServiceNow to develop and test the next evolution of generative AI technology, allowing KPMG professionals to build skills and knowledge that can then be used to help clients along their AI journeys. 

KPMG UK is among the first in Europe to deploy ServiceNow AI Agents in a live environment, using agents to create more efficient, automated and ‘intelligent’ processes that support a range of internal global business services. Employees benefit from a fully integrated agentic AI service that enables them to seek IT support and services independently — from technical assistance to ordering new equipment — with humans in the loop. In the longer-term, agentic AI tools will be rolled out to support broader finance, HR and procurement services, saving the firm millions of pounds while making existing workflow and administrative processes far quicker and more streamlined for employees.

ServiceNow AI Agents operate on a single, enterprise‑wide platform, helping to ensure seamless data connectivity with ServiceNow Workflow Data Fabric. In addition, ServiceNow AI Agent Fabric unifies AI agents and tools across platforms to help enable interoperable, agent-to-agent communication, eliminate automation gaps and centralize governance, all on the ServiceNow AI Platform.

By providing a single view of all workflows, AI and automation needs, ServiceNow enables companies to coordinate thousands of AI agents across CRM, IT, HR, Finance, Procurement, and more, enabling total enterprise‑wide visibility and control.