The broadband and TV company says that it is currently arranging to refund the accounts of customers who suffered price increases without being properly notified
The company, which has around 260,000 broadband customers in Ireland and at least twice as many TV customers, raised prices in error on some bills without telling customers.
One TV-and-broadband bundle customer was told this week that they had been charged €105 extra in price hikes without notice.
Sky says it will apply a credit to customer accounts to match the unnotified price increases.
However, it also told affected customers it would apply price increases on their bills from January 2026.
A spokesperson for Sky Ireland said that less than 1pc of its Irish customers were affected and that the average overcharging amount was €50.
ComReg said that the regulator was ‘currently in correspondence with Sky’
The spokesperson said the error was discovered when it conducted a review of its contract-change notifications “from the last couple of years” and found that “a small number of customers did not receive the required contract-change notification” when their service price was increased.
A spokesperson for ComReg told the Irish Independent that the regulator was “currently in correspondence with Sky regarding its contract-change notifications”.
The spokesperson added that a telecoms service provider “must notify affected customers of any changes to a contract [covering] both the price plan and terms and conditions. They must do this by giving at least one month’s notice of the change and must inform the customer, where applicable, about their right to terminate a contract without penalty.”
Customers were not notified of the changes. Stock image
News in 90 Seconds – 22 November 2025
Sky is Ireland’s largest TV provider and the country’s fourth-largest broadband provider, with 15.9pc of the fixed line market here. Eir (27.7pc) is the biggest, followed by Virgin Media (20.9pc), Vodafone (20.8pc) and then Sky.
To put this right, we have applied a credit to your account
Most mainstream broadband, TV and mobile providers in Ireland now automatically raise their prices each spring, typically by the rate of inflation plus an additional percentage.
In April of this year, Sky raised its prices by an average of 4.5pc, with €4 slapped on most of its broadband offers and €3 a month extra applied to base TV services.
“As part of our quality-control checks, we discovered that a small number of our customers received a price increase without the required notification,” Sky informed customers this week.
“To put this right, we have applied a credit to your account to refund the difference between the amount you were charged and the amount you should have paid.”
The Sky spokesperson said that if a customer had since changed provider, it would automatically issue a refund to the payment method it had on file on the customer’s account. If that payment method was no longer valid, the company said it would issue a cheque “to ensure the refund reaches them”.