No, the CRA will ‘never’ answer 100% of your calls, administrator says CTV NewsCanada’s tax agency says plan to improve customer service is working Toronto StarCRA ends 100-day plan with better call response, but some backlogs persist The Globe and MailGovernment says it’s working on long-term plan to improve CRA services CityNews EdmontonCRA responsiveness doubled as the 100-Day Service Improvement Plan reaches completion The Globe and Mail
