Whilst living in the hotel, Emily began volunteering at Palmers.
She said the staff there “didn’t see me for that homeless street person, or someone who was battling alcohol and grief”, but instead “saw me as a person.”
“Even now the thought of it makes me have goose-pimples,” Emily said, adding that “being believed in was what made me be able to survive.”
Emily now has somewhere more permanent to live and said: “People say home is where the heart is – I didn’t have a home, but my heart was around these people and the community in Shrewsbury.”