He said: “I loved helping kids one-to-one and felt I could do more and help more people in the emergency services.
“If you are calling the police you are probably not having a good day, so I try to keep calm and keep the caller calm with me to try and get as much information as we can.”
Sussex Police said new technology in its call handling operation had led to improvements in how emergency 999 and non-emergency 101 calls were routed in its control room.
The force was the best in the UK at answering calls within the 10 second target between August and November, according to national police league tables, external.
Sussex Police said it believed it was the first force to top the table for four months since call handling records began.
Surrey Police also ranked second in last month’s table, answering 97.5% of calls within the 10-second target.
Kent Police answered 91.7% per cent of calls within 10 seconds in November.
Sussex Police Ch Supt Rachel Glenton said: “Behind every 999 call is someone that needs our help.
“We have a real passion and desire to do the right thing and get to people in their time of need.”