An online fundraiser set up by family friend Ami Nielsen to help the family has raised more than £19,000.
“Just put yourself in their shoes,” she said. “You come home and everything’s gone, your pets are in an emergency situation, the clothes on your back are melting, you don’t know where you’re going to live.
“This is quite a stark situation.”
According to Mr Room, the family had contents insurance and received an interim payment of £500 while their claim was being processed.
He said “everyone, from that first moment” has “come around us” to support the family.