The council’s environment chief, councillor Majid Mahmood, said he understood the distress and disruption which flooding caused residents.
“We have previously worked in partnership with Severn Trent Water and the Environment Agency, to install a number of flood prevention measures at this property,” he said.
“Unfortunately flood prevention measures cannot guarantee that a property will never flood again.”
Michael Keenan, from Severn Trent, added: “This is a complex issue involving several parties and we’re committed to working together to find both short-term relief and a long-term solution.
“We’ll be reaching out to Mr Froggatt directly to listen to his concerns and discuss what support he needs right now.”
The Environment Agency said it was a matter for the city council but urged people to keep an eye on the government’s flood warnings website.