The couple’s neighbour, Christine Conway, also lost all internet service in early December.
She and her husband do not watch TV, but her husband works from home and is “always on the computer”, she says.
“He’s been using a hotspot, which obviously has run the phone down,” she said.
Mobile phone signal can also be poor, she said, adding “if there’s an emergency, you’re stuck”.
When asked about repairs, Openreach “just keep saying ‘oh, it’ll be next week'” said Christine.
“It would be helpful if they could keep in touch with us, and say exactly what they’re planning on doing – and when.”
Openreach said: “Part of our overhead network is damaged. However, because of the pole’s location, it requires some extra work. This was delayed while we got permission from the landowner to carry this out.
“We understand how disruptive it is not having access to broadband, and we’re doing all we can to get people reconnected as soon as possible.”
A spokesperson confirmed two properties were affected and repairs were due to take place on 14 January, but did not respond to complaints the company had not communicated with residents in a timely or useful manner.