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2026-01-22T21:00:37.482Z
Microsoft update
We’re continuing to review what actions are required to restore the affected infrastructure to a heathy state and rebalance the service traffic to achieve recovery. More information can be found at https://t.co/uFnnN6T3jN or under MO1221364 if accessible.January 22, 2026
Another tweet from Microsoft just went up. Unfortunately, there isn’t anything new here.
“We’re continuing to review what actions are required to restore the affected infrastructure to a heathy state and rebalance the service traffic to achieve recovery.”
It’s similar to the message we’ve seen on the status page. However, access to the status page is intermittent due to the 429 errors, so sharing this message in multiple places is getting people some information.
2026-01-22T20:53:42.055Z
Where we stand after just over an hour
(Image credit: Down Detector)
This outage kicked off around 11 a.m. Pacific but didn’t really hit until closer to 11:40 am.
Right now, reports on Down Detector have started to dip a little across every Microsoft service. However, we are still seeing a high numbers including over 12,000 reports for Outlook, close 16,000 reports for 365, and 2,700 reports for Store.
The status page hasn’t changed, and Microsoft hasn’t tweeted in about 35 minutes.
However, the company says it is continuing to review the incident to determine what actions it needs to restore service.
2026-01-22T20:47:52.212Z
365 seems to work but not Outlook
(Image credit: Shutterstock)
I’m seeing comments on Down Detector and social media that some people are able to login to the admin center for Microsoft 365.
Outlook appears to be having more problems with claims of emails not sending or receiving. I’ve seen some comments from users who can send emails but aren’t receiving any new ones.
2026-01-22T20:41:29.681Z
Intermittent interruption
2026-01-22T20:34:20.220Z
Status page crashes!
(Image credit: Microsoft)
Either because of the infrastructure issues or due to a fix Microsoft is attempting to implement, the Status page is also now down.
When I try to access it I keep getting the above error message.
An HTTP 429 Error refers to a site receiving too many requests. I’m sure it’s not just me trying to access the page.
2026-01-22T20:27:37.375Z
Cause identified
We’ve identified a portion of service infrastructure in North America that is not processing traffic as expected. We’re working to restore the infrastructure to a healthy state to achieve recovery. More information can be found at https://t.co/uSHwRmXFJZ or under MO1221364 if…January 22, 2026
Microsoft says it has identified a cause for the outage.
“We’ve identified a portion of service infrastructure in North America that is not processing traffic as expected. We’re working to restore the infrastructure to a healthy state to achieve recovery,” the company posted in a tweet.
On the status page, it provided a little more a details saying that the infrastructure is impacting load balancing and service availability.
2026-01-22T20:22:59.295Z
Status page update
(Image credit: microsoft)
The official Microsoft status page has finally updated. It specifically notes service degradation for Microsoft 365 (Business or Enterprise).
Surprisingly, the page reads, “Users may be seeing degraded service functionality across multiple Microsoft 365 services.”
That message would normally appear in the admin center, but apparently the outage may affect some people’s ability to even access the admin center.
The message says people may have issues with sending and receiving emails.
2026-01-22T20:18:06.162Z
Mixed bag for Microsoft apps
2026-01-22T20:09:14.780Z
Similar to previous outage?
2026-01-22T20:02:36.525Z
Microsoft acknowledges outage
We’re investigating a potential issue impacting multiple Microsoft 365 services, including Outlook, Microsoft Defender and Microsoft Purview. Further information can be found in the admin center under MO1221364.January 22, 2026
The official Microsoft status page hasn’t been updated yet, but the official Microsoft 365 X account posted that the company is investigating.
“We’re investigating a potential issue impacting multiple Microsoft 365 services, including Outlook, Microsoft Defender and Microsoft Purview. Further information can be found in the admin center under MO1221364.”
2026-01-22T19:56:36.966Z
Other services affected
(Image credit: Down Detector)
While they haven’t received the same number of reports we are seeing other Microsoft services interrupted as well.
These include Azure, Defender, and Teams.
2026-01-22T19:54:54.378Z
Sudden spike
(Image credit: Down Detector)
The new outage kicked off around noon Pacific with Outlook hitting just over 6,750 reports on Down Detector.
Microsoft 365, the office apps suite, is less but still sitting closer to 4,000 reports.
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