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Two Ottawa city councillors want to explore ways for OC Transpo to compensate riders for recent service disruptions, including a stopped LRT train that caused mayhem across Line 1 on Tuesday.
On Wednesday, councillors Sean Devine and Shawn Menard put forth separate notices of motion calling on the public transit agency to consider offering refunds, discounts or fare credits for customers who have experienced significant delays.
Devine noted transit systems in other cities offer service guarantees in the form of refunds and credits to demonstrate accountability.
“From a purely business level, customers have every right to expect if they pay for a service, they get that service. If they don’t get that service, I think you know the laws of business that you have a right to a refund,” he said.
Mayor Mark Sutcliffe disagreed, arguing the transit system needs more investment, not more costs.
“I am determined to invest more money in public transit, not less. I don’t want to take money out of the public transit budget that could go towards improving service,” he said.
OC Transpo recently took dozens of O-Train cars — about 70 per cent of its fleet — out of service following yet another problem with their wheel assemblies. The agency warned riders they could experience delays during peak hours as a result.
The motions will come up for debate when council meets on Feb. 11.