Philippa said one of the men who walked into her room told her there had been a mix up with the bookings and asked if she had checked in properly. After a brief conversation, they left.
“It was scary,” she said.
Philippa reported the incident to the receptionist the following day, who told her he was the one who had entered her room that night and had been checking in another guest.
She made a complaint and received a partial refund. Her door didn’t have an internal lock or chain.
During Jan Palmer’s stay in Bristol she said, after hearing a lot of noise from the hotel’s landing, her door was opened abruptly and someone walked in.
She said: “I just shouted go away,” and heard a woman’s voice apologising and the person then left the room. But after that, she was frightened and unable to sleep.
She said that after she submitted a formal complaint she was refunded for that night of her stay, but she never managed to find out what exactly happened.
“I just felt fobbed off,” she said.