Tynisha Chaudhry, who was on the Gibraltar-bound flight with her partner, compared the collision to a car crash.
“We felt the whole plane shudder – it was a massive hit.”
The 21-year-old said “a lot of fire engines” and other safety staff attended the scene, as passengers waited onboard during inspections.
The atmosphere among passengers was “okay” but some children and their parents became “tense” before they were allowed to return to the terminal, she added.