Commonwealth Bank suffers devastating outage leaving customers unable to access their own money

By OLIVIA DAY, ASSISTANT NEWS EDITOR, AUSTRALIA

Published: 23:02 EDT, 1 October 2025 | Updated: 00:57 EDT, 2 October 2025

Commonwealth Bank has suffered yet another frustrating outage, leaving thousands of customers unable to access their online banking. 

The outage, which is impacting both ATM machines and online banking, was reported by over 7,000 people around midday on Thursday. 

CBA shared an update on its website, telling customers that ‘some of our services are currently unavailable, and we’re urgently working to fix this’. 

Customers took to social media to vent about the outage, which is the second to impact the major bank in just under two weeks. 

‘LOL not Commbank down AGAIN!! Wtf is wrong with these guys. Thank god for opening multiple accounts elsewhere. Your money in banks is NOT safe and it’s not yours lol. CASH IS KING or put it into crypto. Unreal,’ one person wrote on X. 

‘Get your s*** together.’ 

‘Here we go again, another outage. Not good enough CommBank,’ another said. 

‘Hey @CommBank what’s happening with internet banking. Every time I try to authenticate on the app I get this been happening for over an hour,’ a third wrote.

Commonwealth Bank has suffered yet another frustrating outage with thousands of customers unable to access their online banking (stock)

Up to 7,000 people reported the outage on Down Detector within an hour on Thursday

‘Down again? Can’t access my app to pay for my lunch,’ a fourth said. 

The outage appears to be impacting customers across Victoria and in Sydney but is understood to be nationwide. 

Some customers said their joint accounts shared with partners were showing different balances. 

A CBA spokesperson told Daily Mail: ‘Some of our services were unavailable for approximately an hour before they started being restored.

‘All services are now restored.

‘We apologise and thank customers for their patience.’

It comes just two weeks after customers were badly inconvenienced as planned maintenance by the Commonwealth Bank was delayed on a busy Saturday morning.

Dozens of angry customers were unable to access their online banking. 

Commonwealth Bank has suffered a second outage in less than two weeks (stock)

A customer shared screenshots of the Commonwealth Bank app on Thursday

‘I just lost my slot for my specialist appointment and may have to wait 6 to 8 months for another appointment,’ one furious customer wrote on X.

‘Literally trying to pay all last night and this morning, can’t even transfer the funds to pay it. This is unacceptable,’ another said.

‘Seriously ridiculous. Do your maintenance at night. My cards won’t work and it’s a Saturday morning,’ a third commented.

Another urged the bank to do maintenance on Sundays ‘like normal tech companies’.

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Commonwealth Bank suffers devastating outage leaving customers unable to access their own money