A transgender man has accused a female Chemist Warehouse worker of a ‘transphobic attack’ over a series of issues, including being left in tears when he was denied cold and flu tablets.
Hairstylist Sebastian John Wall shared a video last month detailing run-ins with the worker at the Sydney Olympic Park store in the city’s west.
Mr Wall said he regularly visited the store to fill a prescription for a three-pack of testosterone medication as part of his transition process.
However, he said a woman at the prescription desk said on September 25 that the medication had been ‘discontinued’.
A male chemist intervened to say it was still available.    Â
‘He’s like, “No, it hasn’t been discontinued. The three pack has been discontinued, you can buy the single ones”,’ Mr Wall said.
‘I said, “Thank you very much for delivering that the way you did”, got my testosterone and off I went.’
Mr Wall claimed it was the latest of several negative interactions with the worker. Â
Sebastian John Wall (pictured) called out Chemist Warehouse for ‘transphobic’ behaviour
‘I have requested with this woman for my name to be changed over to Sebastian as a preferred name, because we’re 2025,’ he said.
‘Anyways, she goes, yep, then proceeds to call me by my dead name (his former female name).Â
‘So I’m starting to feel like this is not only a personal attack but a potential transphobic attack.’
The frustrated customer broke down in tears during another interaction when the worker refused to provide cold medication.Â
Mr Wall was asked to give his symptoms and said he had a fever, headache, body ache and sore throat.
He claims the woman asked if he had a blocked or a runny nose, and he replied that it was runny.
‘She goes, “No. I’m not giving you the tablet”,’ he said.Â
Mr Wall said he turned around and started to cry and that he needed a friend to deliver him cold and flu tablets.
A manager and the worker from Chemist Warehouse Sydney Olympic Park reached out and apologised to Mr Wall for the interaction
He said on another occasion at the same store another worker provided the cold and flu medication without hesitation.Â
‘There are countless times I have had run-ins with this woman and I cannot take it any other way than it’s transphobic, or I’ve done something wrong to a complete stranger,’ Mr Wall said.
Mr Wall shared two updates the following day, saying he received apologies from a manager at Chemist Warehouse Olympic Park and the worker herself.
‘Today has been such a big day, first off with the manager calling me and then the actual woman calling me,’ he said.Â
‘The woman was beyond upset, beyond apologetic. We had some big conversations and I’m going to meet her on Wednesday to have a chat about the situation.
‘First and foremost, the fact that she called me herself speaks volumes, and I said that to her. It actually broke my heart that she was so upset.
‘Wow, Chemist Warehouse Sydney Olympic Park – the action you have taken has been beyond incredible. I can’t thank you enough.
‘I hope this is a wake-up call for a lot of people. We are all human. Let’s start treating each other with the utmost respect and kindness.’
Chemist Warehouse declined to comment when contacted by Daily Mail.Â
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Chemist Warehouse is forced to APOLOGISE after worker’s unbelievable act left a customer in tears