“They say it’s your responsibility, how you stay, how you survive, and what you do. It has nothing to do with Jetstar.”
He claimed that because of the weather, he and his family have no other way back home and have had to borrow money in order to find a place to stay for the next few nights.
“We are the passengers, it’s their responsibility to make sure they’re taking us safely, but it doesn’t mean you just leave us here in a situation where we financially struggle to stay or pay or anything.
“We are their customer who booked in advance, they cancelled it, so, they need to provide us accommodation and the rest of the costs as well.”
Strong winds led to flights across the country being cancelled today and has impacted passengers across several airlines, including Jetstar.
“We appreciate how frustrating this is for Mr Sonavane and those he’s travelling with,” Jetstar said.
“We want to get them all on their way as soon as possible.
Jetstar is putting on more flights after many were cancelled on Thursday because of severe weather. Photo / Supplied
“We’ve been closely examining our schedule and this afternoon we added more than 1100 seats across six additional flights, including an extra flight from Queenstown to Auckland tomorrow.
“Our customer care team will reach out to assist Mr Sonavane with the new flights.”
Jetstar said customers who have been impacted by recent cancellations should visit its website for further updates on travel and help managing their bookings.
The airline also pointed out that under New Zealand law, it does not have to compensate passengers if the cancellation or delay could not have been avoided, such as extreme weather conditions.