Stock image of a call centre worker. Photo: Getty.
A telephonist who was “marched out” of a call centre after being sacked for using “abusive and foul language” over an open phone line in the mistaken belief she had put the customer on hold has lost a claim for unfair dismissal and disability discrimination.
Bosses at Infosys BPM Ltd concluded the worker, Colleen Lonergan, jeopardised a “valuable” client contract and committed gross misconduct when she was heard to remark “what a f***ing b***h” by the customer last year, the Workplace Relations Commission (WRC) heard.