London | Chatbots could be called in to help settle disputes between workers and their employers, as the UK’s state-funded conciliation body seeks ways to meet rising demand for its services within a tight budget.
Advisory, Conciliation and Arbitration Service chief executive Niall Mackenzie said rapid rollout of AI would be a critical part of the British agency’s strategy to cope with an expected surge in calls as ministers make sweeping reforms to employment law.
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Financial Times