September 17, 2025
Users are facing issues sending videos and messages, while delayed message delivery has affected businesses and online classes. The slowdown is due to a fault in undersea internet cables near Saudi Arabia, which has not yet been fixed, causing serious difficulties for consumers.
PTCL confirmed that reduced internet speed is a result of the submarine cable fault, leading to partial service disruption nationwide. The impact is more noticeable during evening hours. However, efforts are being made to improve internet speed.
PTCL has not given a specific timeline for full restoration but assured that the fault is being addressed as quickly as possible. Until repairs are complete, users will continue to face service issues.
Officials added that repairing undersea cables requires specialized ships and favorable weather conditions, which means the process could take weeks.
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