A “fed-up” Australian burger joint has revealed the reason it increased all menu items on Uber Eats to $500, including dipping sauces.
Zaynn Bird, the founder of Stax Burger Co in South Australia, has urged customers to dine in or pick up their orders rather than using third-party delivery platforms.
The 29-year-old told Yahoo Lifestyle he was sick and tired of feeling like the delivery platform was letting his customers down, and claimed ongoing issues have negatively impacted his business.
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Zaynn said Uber Eats has been “batching” orders from multiple restaurants onto one driver, resulting in longer wait times.
“Waiting an hour for chips or burgers is not it,” Zaynn, from Adelaide, said.
He also claimed delivery drivers keep “stealing the food” or damaging it, which led to the decision to raise prices on the platform to try to deter customers from using it.
“We have no control over it … My biggest thing is customer service and customer experience,” Zaynn added.
“What we can control is the orders we send out through our own channels.
“There are so many gaps in the way delivery platforms handle customer service – usually, the customer just gets a refund.”
Every item on the menu, including dipping sauces, were hiked to $500.
(UberEats)
The Stax Burger Co products usually cost between $19 and $29, plus extra for chips, a drink, and sauce.
But for the foreseeable future, the mouth-watering items will cost $500 on Uber Eats and DoorDash.
Zaynn said 99 per cent of the restaurant’s negative feedback was related to issues with Uber Eats orders, such as long wait times, receiving incorrect orders, or receiving cold food.
The mouthwatering burgers are made with fresh ingredients and usually cost between $19-29.
(Supplied/Instagram @zaynnburg)
“The issue is, all of those things directly relate to us as a business, not Uber. Customers think about who they bought from first, not the platform,” he added.
Zaynn addressed his claims in an Instagram video last week to alert his customers of the change.
“We want to make sure that when you spend your money with us, you get the best food possible. Uber isn’t the way,” he said in the video.
“If you want to have the best experience possible, get around us, if you want to stay with Uber … I don’t know, they keep delivering f**king s*** food.”
Zaynn explained that there is “no point” in removing Stax Burger Co from third-party delivery platforms, as it’s a marketing tactic to expose the business to more people.
Plus, they have more than 4,000 reviews, and removing this would be a “waste.”
Customers online praised Zaynn and the team for turning their backs on the delivery platform.
“More restaurants need to follow this! Or crack down on their bulls*** drivers,” one commented on Instagram.
“Well said, mate. I will keep coming to collect,” another added.
But despite the restaurant’s best efforts, one customer still forked out $1,000 via Uber Eats to buy a burger and chips. They were quickly refunded.
Yahoo Lifestyle contacted UberEats for a comment.
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