Call it revenge of the bots or revenge of the artificial intelligence agents. It may sound like an exaggeration, but as consumers increasingly use these tools, there are ramifications across a host of sectors, including retail, hospitality and banking.
Already, AI agents and bots are creating havoc in ticket sales for events such as concerts, when avid fans are up against automated ticket-buying software and programs that can purchase seats super-fast. The idea is that they then resell the tickets for a tidy profit.
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