Amazon’s cloud unit AWS is experiencing an outage that has also disrupted several other global platforms, including Robinhood, Snapchat and Perplexity, according to the Downdetector website monitor.
“We can confirm increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region,” AWS said in an update on its status page.
“This issue may also be affecting Case Creation through the AWS Support Center or the Support API.
“We are actively engaged and working to both mitigate the issue and understand root cause.”
The social media app Snapchat is one of the global platforms affected by the ongoing outages. (ABC News: James Dunlevie)
The physical infrastructure operated by AWS in its US-EAST-1 region to sustain its platforms is based in Northern Virginia, which encompasses parts of Washington DC.
AWS provides on-demand computing power, data storage and other digital services to companies, governments and individuals.Â
Disruptions to its servers can cause outages across websites and platforms that rely on its cloud infrastructure. AWS competes with Google’s and Microsoft’s cloud services.
Aravind Srinivas, the CEO of AI-powered answer engine Perplexity, said on Monday that he believed the root cause was an AWS issue.
Cryptocurrency exchange Coinbase and the trading app Robinhood also attributed the outages to AWS.
Amazon.com, PrimeVideo and Alexa were all facing issues, according to Downdetector.
Paypal’s Venmo, online game platforms Roblox and Fortnite, graphic design platform Canva, workplace communications platform Zoom and educational languages platform Duolingo were all also experiencing outages, Downdetector reported.
Reports of outages first began to spike about 4:30pm AEST, according to Downdetector.
The monitor said issues with the AWS platform were most flagged in the eastern United States, while Amazon customers mostly reported problems with the retailer’s check-out systems, and a majority of Snapchat users were unable to access the platform’s mobile app.
Reuters