As the government’s digital ambitions grow more complex with each passing year, the demands and priorities of citizens rise.
The desire to modernise services is now a fundamental change, after which success is measured by the quality, consistency and responsiveness of the experience rather than simply the citizen’s ability to access to the updated service.
Adobe has been creating the Adobe’s ‘Digital Government Index for Australia’ report annually for four years, which provides a deeper and more connected view of how governments are delivering digital services.
The 2025 report explores the non-linear nature of improvement, focusing on:
An assessment of the improvement of Australia’s service delivery and how performance has been impacted.
How each Australian state, NT and ACT compare in their DGI scores.
What’s next for digital government, including some details on AI readiness and personalisation.
Download the report now.