Apr 23, 2026 – 2.53pm
On the fifth floor of the Commonwealth Bank’s Axle building on the fringe of Sydney’s CBD, six workers are managing a swarm of AI “honeypots”.
Known as the Pollen team, it lures and traps global scammers in real time. The AI bots aren’t answering questions about account problems or mortgage rates; they’re engaging thousands of criminals in simultaneous, automated conversations to extract intelligence and protect CBA customers from a growing global threat.
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