The deputy head of the Digital Transformation Agency has put public servants keen to dive into the rapid efficiencies ostensibly offered by artificial intelligence on notice that AI still doesn’t add up to a substitute for inclusive systems design that goes well beyond online interfaces and bots.
In one of the fiercest defences of the need for human oversight by what is now the Commonwealth’s centralised tech deployment and procurement agency, Lucy Poole, the deputy CEO for strategy, planning, and performance at the DTA, has voiced an urgent need for public servants to scrutinise the new tools that they use lest they come unstuck.