Woolworths shoppers have spoken out about their experiences with the supermarket giant’s latest promotional offer.
The shop’s Every Day Rewards offer lets customers amass points and then redeem them on free premium cooking instruments, including woks, pans and spatulas from Fissler.
Every $20 earns one cookware point, with the cheapest item being 20 points.
However, shoppers have said they have been left unable to redeem their points in store given low stock, despite the app telling them otherwise.
One customer took to Reddit to share their experience, writing that they “had enough points for a 20cm fry pan”.
“So after checking whether it was in stock with Mandy, their AI bot, I tried to redeem it on Sunday only to be told that there were none in stock,” they said.
“I showed the young woman my phone saying that they had some but she just kind of shrugged.
“Anyway, I had to go to another suburb for something this morning so I checked with Mandy again and she said that the Woolies there had stock.
“Same deal, zilch.”
Another customer shared their concerns, saying they “went looking for the small frying pans” but found it difficult to find in multiple stores.
“My regular store didn’t have them, so I checked the website for which neighbouring stores had them,” they wrote in response to the post.
“The first two stores, which were supposed to have them, did not.
“Third time was the charm, though, as the third store did.”
With some shoppers said they had issues with the accuracy of the live stock locator, other customers have encountered different experiences.
“Plenty of stock in the stored I’ve seen. I think you’ve just been unlucky,” one customer wrote.
“We have three pieces from the promo. It’s far from a scam, but coming in at the tail end of it when stock is running out isn’t going to be a good outcome,” another added.
A Woolworths spokesperson told Skynews.com.au that shoppers may experience this problem due to the “while stocks last” nature of the deal.
“While we try to predict demand as accurately as possible, the love for this specific range completely exceeded our expectations,” they said.
“We understand how disappointing it is to miss out on a piece you’ve had your eye on, and appreciate everyone’s understanding,.
“While the Fissler range is strictly ‘while stocks last’, we want to help customers redeem their credits on the remaining items.
“Before heading into a store, we highly recommend checking the live stock locator in the Woolworths app to see what is available nearby.”
The Woolworths offer ends at midnight on Tuesday.