Why Single Customer View Remains So Difficult to Achieve
A single customer view sounds like a brilliant thing. No more worrying about whether you’re missing important insights…
Spotify lets users switch video off across the platform
Spotify has introduced new controls that let users turn video content on or off across the platform. The…
AI agents reshape sales teams across Australia, NZ
Sales teams in Australia and New Zealand are rapidly adopting AI agents. New Salesforce research found that more…
caravancampingsales unveils AI wildlife ad campaign
caravancampingsales has launched an AI-driven creative advertising campaign that uses animated Australian wildlife in camping scenarios and runs…
The rise and fall of Australia’s biggest Apple Reseller
In the 1990s, before sleek Apple Stores dominated Australian shopping centres, the heart of the country’s Apple retail…
AI-driven platforms reshape APAC contact centre landscape for 2025
CrayonIQ has released its APAC Contact Centre CX Platforms With AI Buyer’s Guide, offering the first independent regional…
AI drives content surge but human creativity sets brands apart
Bain & Company has published a new report examining the effects of artificial intelligence (AI) on content creation…