Red Cactus, Tollring bring AI call summaries to CRM
Red Cactus and Tollring have launched an integration that generates AI call summaries from business phone calls and…
Zapier data shows AI is now infrastructure for leads
Zapier’s analysis of 10,000 AI-powered automated workflows on its platform found that lead management is the most common…
Five insurance payment trends shaping Australia and New Zealand
Insurance in Australia and New Zealand is being reshaped by rising claims costs, digital expectations, evolving payments technology,…
AI agents reshape sales teams across Australia, NZ
Sales teams in Australia and New Zealand are rapidly adopting AI agents. New Salesforce research found that more…
Australia youth social media ban reshapes brand risk
Australia’s impending ban on social media use for young people is prompting brands and security specialists to reassess…
AI-driven platforms reshape APAC contact centre landscape for 2025
CrayonIQ has released its APAC Contact Centre CX Platforms With AI Buyer’s Guide, offering the first independent regional…