used its full-year financial results [pdf]<\/a> to outline a \u201cstrategic investment in technology\u201d, although specific discussion of the program is absent from an investor call, which skips several slides.<\/p>\nOn the AI front, the airline has so far launched and scaled a \u201cgenerative AI assistant for senior corporate teams with tailored training to drive productivity”.\u00a0<\/p>\n
In the coming 12 months, Qantas intends to use \u201cAI-driven modelling to optimise inflight catering planning and reduce food waste\u201d; and a \u201cnew AI-based procurement contract lifecycle management\u201d platform \u201cto reduce value leakage\u201d.<\/p>\n
It will also undertake \u201ca full redesign of Qantas.com by the end of FY26\u201d, which will include the integration of a \u201cconversational AI assistant\u201d.<\/p>\n
The planned investments in technology run more broadly than AI.<\/p>\n
Other programs of work include introducing a new device and app for airport and lounge staff \u201cto enrich service and engagement\u201d with customers; \u201cdata-enabled fleet health monitoring to anticipate maintenance needs\u201d; and a \u201cdata-driven continuous pricing capability\u201d.<\/p>\n
The airline is also anticipating investing in an expanded secure-by-design approach to technology and software development.\u00a0<\/p>\n
In the year just gone, Qantas said its technology and digital expenses climbed 12 percent in the year, driven by \u201chigher IT licence and support spend\u201d as well as \u201csupply chain transformation projects\u201d.<\/p>\n
Although it did not break down its investments to an individual line-item level of detail, the airline also indicated it had invested both in its \u201cgroup cyber\u201d capabilities, its corporate systems, and in the \u201cgroup-wide AI capability.\u201d<\/p>\n
Within its loyalty business, Qantas flagged investment into \u201cmember engagement\u201d, which translates into work on its mobile app and the use of \u201ctechnology to enable seamless customer journeys\u201d.<\/p>\n
Qantas recorded a statutory profit after tax of $1.61 billion, up 28 percent year-on-year.<\/p>\n","protected":false},"excerpt":{"rendered":"Qantas is investing in a \u201cgroup-wide AI capability\u201d with planned uses so far spanning corporate and customer support,…\n","protected":false},"author":2,"featured_media":102285,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":{"0":"post-102284","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-au","12":"tag-australia","13":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/102284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=102284"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/102284\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/102285"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=102284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=102284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=102284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}