{"id":1029,"date":"2025-07-17T18:16:10","date_gmt":"2025-07-17T18:16:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/1029\/"},"modified":"2025-07-17T18:16:10","modified_gmt":"2025-07-17T18:16:10","slug":"circles-of-hair-viral-perth-salon-forced-to-defend-its-work-after-clients-diabolical-hair-transformation","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/1029\/","title":{"rendered":"Circles of Hair: Viral Perth salon forced to defend its work after client\u2019s \u2018diabolical hair transformation\u2019"},"content":{"rendered":"

An award-winning hair salon in Perth has been forced to defend its work after a client claimed to have received \u201cdiabolical\u201d results at her appointment.<\/p>\n

Summer Mcowan visited Circles of Hair for a cut and colour service in hopes of transforming her black dyed hair to a dark shade of purple.<\/p>\n

The 25-year-old claims she was told her request would be \u201ceasy to do\u201d after showing the hairdresser a reference photo of her desired colour and explaining her hair history.<\/p>\n

Seven hours later a \u201cdistraught\u201d Mcowan walked out of the appointment with bright red locks and an uneven haircut.<\/p>\n

\u201cIt is so f**king bad… I have no words for it, like my hair has never been so fried and damaged, and there was not one thing right from this appointment,\u201d she said in a TikTok which has amassed more than 20,000 likes.<\/p>\n

\u201cThe haircut itself wasn\u2019t straight, one side was longer than the other… I came home and I bawled my eyes out for hours.\u201d<\/p>\n

Mcowan\u2019s partner reached out to the salon to find out what could be done to fix the problem.<\/p>\n

\"SummerCamera IconSummer Mcowan’s hair before the first appointment, left, the reference photo of her desired colour, and her hair after the first appointment, right. Credit: Instagram\/TikTok @mcowansummer\/Jdixhair<\/p>\n

In response, Circles of Hair offered to book Mcowan in for a follow-up appointment the next day to re-do her hair free of charge.<\/p>\n

Mcowan took them up on that offer but was still unhappy with the result and uncomfortable experience.<\/p>\n

\u201cShe fixed the hair cut as best she could without giving me an actual bob, and then the colour she just put a brown over the top,\u201d she said.<\/p>\n

\u201cWhen I was there explaining what happened I didn\u2019t feel supported and I actually felt quite embarrassed. They made me feel as though somehow it was my fault.\u201d<\/p>\n

\"SummerCamera IconSummer Mcowan’s hair after her second appointment at Circles of Hair. Credit: TikTok<\/p>\n

According to Circles of Hair, Mcowan did not let salon staff know she was still unhappy with her hair at the end of the second service.<\/p>\n

\u201cWe understand that she was not happy with the result after the first appointment and offered her a complimentary colour adjustment,\u201d a Circles of Hair employee told PerthNow.<\/p>\n

\u201cSummer did not share with us at any time that she was still unhappy with the result.\u201d<\/p>\n

The salon said Mcowan was warned the colour she wanted would be a work in progress.<\/p>\n

\u201cSummer came to us for a colour transformation, having previously used black box dye and admitted to lightening her hair at home,\u201d the Circles of Hair employee said despite Ms Mcowan insisting her hair was dyed black at a salon.<\/p>\n

\u201cOur experienced staff explained to her that these transformations can take several appointments to achieve the desired result.\u201d<\/p>\n

With a number of industry accolades under their belt, Circles of Hair said they are committed to offering Mcowan a solution.<\/p>\n

\u201cWe are very sorry to learn that Summer is unhappy with the service we provided, and as is our policy, will offer her a full refund or to work with her to continue the colour transformation,\u201d an employee said.<\/p>\n

\u201cCircles is a multi award winning salon and we pride ourselves on our work and client satisfaction, so are very disappointed to hear that we have not met this client\u2019s expectations on this occasion.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"An award-winning hair salon in Perth has been forced to defend its work after a client claimed to…\n","protected":false},"author":2,"featured_media":1030,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[64,63,1626,134,1625,46,45],"class_list":{"0":"post-1029","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-entertainment","8":"tag-au","9":"tag-australia","10":"tag-beauty-style","11":"tag-entertainment","12":"tag-lifestyle","13":"tag-perth","14":"tag-wa-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/1029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=1029"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/1029\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/1030"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=1029"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=1029"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=1029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}