{"id":10512,"date":"2025-07-21T09:19:11","date_gmt":"2025-07-21T09:19:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/10512\/"},"modified":"2025-07-21T09:19:11","modified_gmt":"2025-07-21T09:19:11","slug":"flight-attendant-exposes-the-huge-issue-airlines-refuse-to-fix-because-it-might-offend-passengers-but-its-making-life-hell-for-cabin-crew","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/10512\/","title":{"rendered":"Flight attendant exposes the huge issue airlines refuse to fix because it might ‘offend’ passengers – but it’s making life hell for cabin crew"},"content":{"rendered":"

By ASHLEY NICKEL FOR DAILY MAIL AUSTRALIA<\/a> <\/p>\n

Published: 03:12 EDT, 21 July 2025 | Updated: 03:20 EDT, 21 July 2025 <\/p>\n

A former flight attendant has claimed airlines refuse to educate passengers about the proper etiquette of using plane toilets out of fear it will offend some of them.\u00a0<\/p>\n

Marcus Daniels left his role in the aviation industry in 2019 after spending more than five years working as a flight attendant in Australia and the Middle East.<\/p>\n

While there were plenty of positives and negatives to the job, Mr Daniels highlighted one major issue with international flights: a lack of education about toilets.<\/p>\n

He has dozens of horror stories about the messes passengers would leave behind, mostly due to them having never used a Western-style toilet before.<\/p>\n

‘As cabin crew, you notice it happens on specific flights to specific destinations. We’ll chat and find other crew picked up on the trend too,’ Mr Daniels said.<\/p>\n

‘On those flights, passengers will defecate on the floor and you just do your best to smile and not say anything.<\/p>\n

‘You get used to it after a while and can start mentally preparing yourself for those flights.’\u00a0<\/p>\n

In particular, Mr Daniels noted the affected routes were mainly those stopping in developing countries.<\/p>\n

\"Marcus <\/p>\n

Marcus Daniels (pictured) revealed the hardest part of being a flight attendant was dealing with messes left by passengers who didn’t know how to use a Western-style toilet<\/p>\n

\"Mr <\/p>\n

Mr Daniels claimed the issue mainly affected flights stopping in developing countries<\/p>\n

‘It’s not really a problem in first-world countries because we know how to use western toilets,’ he said.\u00a0<\/p>\n

‘Most of the confused passengers don’t speak English as their first language so we can’t really explain how to use the toilet.<\/p>\n

‘The issue is education. If they knew how to use the toilets, they would.<\/p>\n

‘It would be great if there were visual guides showing how to use the toilet properly, rather than just guides for flushing.’<\/p>\n

The issue may come as a shock to those who think of flight attending as a glamorous job, but Mr Daniels claimed the clean-ups were a regular occurrence.\u00a0<\/p>\n

‘On these routes, we’re having to constantly check the toilets to make sure they’re clean and the toilet rolls aren’t stuffed down the bins,’ he said.<\/p>\n

‘On one flight I had a passenger who kept peeing on the floor. I tried to show her how to use the toilet, and she would nod and agree, then do it again.\u00a0\u00a0<\/p>\n

‘It got to the point where it was unsanitary for me as well so I had to lock off the toilet for the rest of the flight.’<\/p>\n

\"Despite <\/p>\n

Despite education around Western-style toilets being a known issue, Mr Daniels (pictured) explained it is largely ignored by airlines that want to avoid offending customers<\/p>\n

Despite the problem being well-known among international cabin crew, it has been largely ignored by airlines.<\/p>\n

‘Airlines are very particular about how they communicate with customers because they don’t want to offend anyone,’ Mr Daniels said.<\/p>\n

‘All of us are trying to be accepting of all cultures. However, there needs to be some kind of video or visual guide about using and keeping the toilets clean.\u00a0<\/p>\n

‘It would be a dream come true. I have friends who are still working these routes and, nine years later, it’s still an issue.’<\/p>\n

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