{"id":126521,"date":"2025-09-07T23:35:25","date_gmt":"2025-09-07T23:35:25","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/126521\/"},"modified":"2025-09-07T23:35:25","modified_gmt":"2025-09-07T23:35:25","slug":"hundreds-of-bank-of-queensland-jobs-to-be-lost-to-outsourcing-ai-2","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/126521\/","title":{"rendered":"Hundreds of Bank of Queensland jobs to be lost to outsourcing, AI"},"content":{"rendered":"

The Bank of Queensland is set to shed up to 200 jobs through a new partnership with a tech firm that will result in an increased use of AI and Australian jobs moved offshore.<\/p>\n

BOQ informed the Australian Stock Exchange last week of its \u201cstrategic partnership\u201d with French IT company Capgemini, which would include agentic artificial intelligence services \u2013 a form of AI that can make decisions and perform tasks without human intervention.<\/p>\n

\u201cThe partnership is expected to lower BOQ\u2019s cost to serve, further supporting BOQ\u2019s ability to compete with sustainable returns in an increasingly commoditised market,\u201d the bank said in its update to the ASX.<\/p>\n

\"The<\/p>\n

The Bank of Queensland is replacing call centre staff with artificial intelligence.Credit: Peter Wallis<\/p>\n

\u201cBOQ anticipates realising annualised cost savings of at least $30 million, expected to be achieved from FY27, with the consolidation of external service providers driving the majority of the expected benefits.\u201d<\/p>\n

A similar move by the Commonwealth Bank was reversed last month<\/a>, admitting it should have been \u201cmore thorough\u201d in its assessment that human jobs could be replaced by AI chatbots.<\/p>\n

On Monday, the Finance Sector Union estimated about 200 BOQ jobs would be lost through the partnership via outsourcing overseas.<\/p>\n

Those jobs would include 165 in the BOQ call centre in Melbourne. The rest would be in collections, retail, lending and audit roles.<\/p>\n

\u201cBOQ staff deserve honesty and respect, not to be blindsided about the future of their jobs,\u201d Finance Sector Union national secretary Julia Angrisano said.<\/p>\n

\u201cWe warned that once CBA opened the door to outsourcing and AI, the other banks would follow and BOQ\u2019s decision proves we were right.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"The Bank of Queensland is set to shed up to 200 jobs through a new partnership with a…\n","protected":false},"author":2,"featured_media":126522,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":{"0":"post-126521","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-au","12":"tag-australia","13":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/126521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=126521"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/126521\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/126522"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=126521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=126521"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=126521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}