{"id":135973,"date":"2025-09-11T19:44:14","date_gmt":"2025-09-11T19:44:14","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/135973\/"},"modified":"2025-09-11T19:44:14","modified_gmt":"2025-09-11T19:44:14","slug":"lendi-group-unveils-agentic-ai-powered-home-loan-guardian","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/135973\/","title":{"rendered":"Lendi Group unveils agentic AI-powered home loan ‘guardian’"},"content":{"rendered":"

Lendi Group, comprising the Aussie Home Loans and Lendi businesses, has launched an \u201cagentic AI-powered\u201d app intended to help customers track rates offers, equity growth and generally stay on top of their home loan.<\/p>\n

\"Lendi<\/p>\n

CEO David Hyman told the AWS Financial Services Symposium in Sydney yesterday that the \u201chome loan property companion, called Lendi Guardian is like having an expert watching over your home loan 24×7, ensuring you never miss a chance to save or get ahead.\u201d<\/p>\n

\u201cThink one-tap refinance journeys [and] pre-filled forms – this is anticipating, not just responding to your needs,\u201d he said.\u00a0<\/p>\n

One of the features is a \u201crate radar\u201d that Hyman said \u201cscans thousands of home loans daily\u201d.<\/p>\n

\u201cIf there\u2019s a sharper deal available, customers get alerted right away and they can move straight into that process,\u201d Hyman said.<\/p>\n

The app also displays \u201creal-time updates that show customers their equity position as the market moves\u201d, as well as \u201cfinancial health monitoring\u201d if customers link the app to their bank accounts via open banking.<\/p>\n

\u201cCustomers can get monthly credit score updates in total transparency, as well as their live loan balance and live equity position,\u201d Hyman said.<\/p>\n

\u201cThis is launching first for eligible home owners and investors.<\/p>\n

\u201cThis is not an efficiency play – it\u2019s not about saving minutes. It\u2019s a complete reinvention of what a property and mortgage experience can be.\u201d<\/p>\n

This builds on a plan that emerged from an internal \u2018town hall\u2019 meeting last month that will see Lendi Group become an \u201cAI-native\u201d organisation by June 2026<\/a>.<\/p>\n

That will see AI touch \u201cevery workflow, every decision, every customer experience, [and] every broker experience,\u201d Hyman said.<\/p>\n

The group has been incorporating bots into its processes since 2023, but was buoyed by a more recent effort to use AI to \u201creimagine\u201d home refinancing.<\/p>\n

\u201cWe created a special internal team with a mission to completely reimagine a vertical slice of the mortgage process, [and gave them a] completely blank sheet of paper and an AI-first mindset,\u201d Hyman said.<\/p>\n

\u201cWe focused first on the refinance journey, and the team were tasked with a complete redesign for an agentic approach, from the very first question, \u2018Can I get a better rate?\u2019, all the way through to credit eligibility checks and lender approval.<\/p>\n

\u201cThis wasn\u2019t just our engineers tinkering on the side – it was actually a cross-functional AI-native sprint. It\u2019s now 16 weeks in, [and] 30,000-plus hours across every corner of the business, every business domain.\u201d<\/p>\n

The project gave Lendi Group confidence to go \u201call-in\u201d on AI.<\/p>\n

\u201cThe results of this project gave us the complete conviction to double down,\u201d he said.<\/p>\n

\u201cSo a few weeks ago, we stood in front of our whole team and we told them that by June 2026, we\u2019ll be completely AI-native as an organisation.\u00a0<\/p>\n

Hyman also said that, \u201cunlike others, we\u2019re not using AI as a downsizing tool\u201d.<\/p>\n

\u201cWe\u2019re bringing all our people on the journey with us – that\u2019s training, tools and agents to scale their impact,\u201d he said.<\/p>\n

\u201cRight now, most companies that we speak to are still \u2026 asking how can they can make people faster. How can they shave minutes off that task?\u00a0<\/p>\n

\u201cBut \u2026 the breakthrough with AI [comes] when you flip the model upside down: it\u2019s when AI agents are moving first, and humans are then orchestrating – they\u2019re handling the exceptions, focusing on the truly human work and connecting with people.\u00a0<\/p>\n

\u201cIf we can do this, and I believe we can, we\u2019ll be one of the first businesses of our size certainly in Australia, to make the leap from AI-adjacent to fully AI-native,\u201d Hyman said, adding, \u201cwe\u2019ve got nine months to go.\u201d<\/p>\n

Ry Crozier travelled to\u00a0the AWS Financial Services Symposium in Sydney as a guest of AWS.<\/p>\n","protected":false},"excerpt":{"rendered":"Lendi Group, comprising the Aussie Home Loans and Lendi businesses, has launched an \u201cagentic AI-powered\u201d app intended to…\n","protected":false},"author":2,"featured_media":135974,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":{"0":"post-135973","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-au","12":"tag-australia","13":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/135973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=135973"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/135973\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/135974"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=135973"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=135973"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=135973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}