{"id":156547,"date":"2025-09-20T12:19:07","date_gmt":"2025-09-20T12:19:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/156547\/"},"modified":"2025-09-20T12:19:07","modified_gmt":"2025-09-20T12:19:07","slug":"commonwealth-bank-confirms-frustrating-outage-due-to-prolonged-maintenance","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/156547\/","title":{"rendered":"Commonwealth Bank confirms frustrating outage due to prolonged maintenance"},"content":{"rendered":"

Planned maintenance on Commonwealth Bank<\/a> services took longer than expected on Saturday.<\/p>\n

The banking<\/a> giant issued an apology after customers were left without some app and Netbank services until mid-morning.<\/p>\n

Online banking, payments and merchant terminals were all affected by the outage.<\/p>\n

Know the news with the 7NEWS app: Download today \"Download<\/a><\/p>\n

Commbank warned customers on Friday that there would be an outage from midnight until 9am on Saturday.<\/p>\n

The bank said all services resumed at 10.40am.<\/p>\n

\u201cWe expect services to be restored within the next hour,\u201d Commbank said in a statement released two hours after the maintenance was planned to finish.<\/p>\n

\u201cOur planned maintenance is taking a little longer than expected. We hope to have you back online soon and appreciate your patience.\u201d<\/p>\n

An hour later, the bank confirmed: \u201cAll Commbank services are now available.\u201d<\/p>\n

But the bank warned some knock-on effects could still be felt by some customers until the end of the day.<\/p>\n

\u201cThere may be some delays in previous scheduled payments and transfers, Commbank said.<\/p>\n

Customers flocked online to share how the hours-long outage affected them.<\/p>\n

\u201cI tried paying for pet food today, about $50, and my card declined, but since the app running again, I have been charged that $50,\u201d one person said on X.<\/p>\n

He left the store without the pet food and without a receipt, and said that he now \u201ccan\u2019t get a refund.\u201d<\/p>\n

Another customer who said she was supposed to get paid on Saturday, asked: \u201cI\u2019m not sure how you guys expect me to live this week.\u201d<\/p>\n

\u201cI was paid this morning, you know, my fortnightly allowance to live, pay rent, buy food, fill up my car. I currently have $0 in my account.\u201d<\/p>\n

Her fears were felt by another netizen who said: \u201cThis is a total disgrace, I have to pay rent and utilities today!\u201d<\/p>\n

Another customer said he had to turn to cryptocurrency to buy his mates a round at the bar.<\/p>\n

\u201cI couldn\u2019t make a bucks event in Greece, so I wanted to shout the boys a round so I could contribute to the festivities. My Australian bank, Commbank, was down so I couldn\u2019t send my Aussie mates cash using PayID,\u201d he said on X.<\/p>\n

\u201cHad some money crypto sitting in a wallet … created a payment link and WhatsApp\u2019d to my friend in Greece.\u201d<\/p>\n

<\/p>\n

Optus deaths: \u2018Firewall upgrade\u2019 linked to deadly triple-0 outage <\/p>\n

3 min read<\/p>\n

<\/a><\/p>\n

\u2018Poison Americans\u2019: US military strike kills alleged drug traffickers <\/p>\n

2 min read<\/p>\n

<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Planned maintenance on Commonwealth Bank services took longer than expected on Saturday. The banking giant issued an apology…\n","protected":false},"author":2,"featured_media":156548,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[64,63,8878,99,104387,187,44,105],"class_list":["post-156547","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-au","tag-australia","tag-banking","tag-business","tag-commbank-cba","tag-money","tag-news","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/156547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=156547"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/156547\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/156548"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=156547"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=156547"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=156547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}