{"id":159469,"date":"2025-09-21T19:48:13","date_gmt":"2025-09-21T19:48:13","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/159469\/"},"modified":"2025-09-21T19:48:13","modified_gmt":"2025-09-21T19:48:13","slug":"timeline-revealed-22-hours-before-optus-told-anyone-about-minor-outage-that-turned-deadly","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/159469\/","title":{"rendered":"Timeline revealed: 22 hours before Optus told anyone about \u2018minor\u2019 outage that turned deadly"},"content":{"rendered":"<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">WA Police have revealed the full extent of the deadly delay in Optus failing to notify emergency services about a triple-0 outage, with the issue initially downplayed before the agency learnt the true extent of the incident at the same time as the media.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">Two deaths in Perth, men aged 74 and 49, and one in South Australia, a woman aged 68, have been linked to the debacle that left 600 calls for emergency help unanswered.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">On Sunday, it was confirmed the outage occurred from 10:40pm on Wednesday night Perth time, but WA Police was not notified until 22 hours later and said the telco initially downplayed the problem.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cThe information that the WA Police Force received was that it was a minor outage, that services had been fully restored and that there was 26 calls for the WA Police Force to check,\u201d Commander Jodie Pearson said.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cOur immediate concern was those 26 persons that were trying to call triple-0 and we immediately implemented those welfare check protocols.\u201d<\/p>\n<p>WA&#8217;s biggest courts and crime stories to your inbox<\/p>\n<p>Sign-up to our weekly newsletter for free<\/p>\n<p><a class=\"css-k3bdon-StyledButton eugwi9o0\" href=\"https:\/\/cloud.mail.wanews.com.au\/thewest_newsletter\" target=\"_blank\" rel=\"noopener nofollow\">Sign up<\/a><\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">It was only the next day, at 2:47pm on Friday that police were told of another 123 WA calls that failed to connect, at the same time as Optus issued a public alert.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">It was only through subsequent checks that police discovered the second WA death.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cThe WA Police Force received an email highlighting that the scale had increased, that there were those additional welfare checks to be conducted,\u201d Cdr Pearson said.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cThat happened simultaneously to that notification going out to government and to the media.\u201d<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">Cdr Pearson said: \u201cOur heartfelt sympathy does go out to those families. Losing somebody in any circumstance is obviously tragic. We will be speaking to the families as part of the coronial investigation.\u201d<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">All remaining welfare checks have now been complete, with 147 other callers in WA confirmed safe, though Cdr Pearson couldn\u2019t guarantee that there were no other adverse outcomes.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">She said outages should be reported to emergency services \u201cwhen the outage is occurring\u201d, so the public can be warned to use an alternative carrier.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">Acting Premier Rita Saffioti branded the delay a \u201cterrible\u201d failure by the telco.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cIt\u2019s clear there were protocols that were meant to be put in place by Optus that were not put in place,\u201d she said on Sunday.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cI was shocked to find out exactly the extent of that failure. These things should not happen and my sincere condolences go out to the two families.\u201d<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2025\/09\/f5a6c03ce55318dd637490fe7eb058dd601311f2.jpg\" alt=\"Acting Premier Rita Saffioti at a press conference on Sunday.\" class=\"css-16r7l45-StyledImage en5ut4d0\"\/>Camera IconActing Premier Rita Saffioti at a press conference on Sunday. Credit: Jessica Page<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">Ms Saffioti noted that the previous chief executive resigned in 2023, after another technical failure that resulted in a $12 million fine.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">She stopped short of calling for current chief executive Stephen Rue\u2019s resignation today, but Federal Minister Matt Keogh implied that public opinion should weigh heavily on his future.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cOnce bitten twice shy, this has happened again,\u201d he said.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cWhat customers decide to do will probably also have an impact on how the board decides to review this . . . certainly, I\u2019d very much understand if customers decided to go elsewhere.\u201d<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">The State Government baulked, though, at fresh Opposition calls for Optus to be stripped of naming rights, as Optus Stadium prepared to host the WAFL grand final on Sunday.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">The 10-year deal worth an estimated $50 million is due to run out in 2027.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">Ms Saffioti, who is also Sport and Recreation Minister, did not rule the drastic move in or out.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cIt\u2019s not a focus at the moment,\u201d she said.<\/p>\n<p class=\"css-1ix6vwn-StyledParagraph e4e0a020\">\u201cOur focus is really understanding what transpired.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"WA Police have revealed the full extent of the deadly delay in Optus failing to notify emergency services&hellip;\n","protected":false},"author":2,"featured_media":159470,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[43,44,1158,84,7239,105,8056,41,39,42,40],"class_list":["post-159469","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-headlines","tag-news","tag-police","tag-politics","tag-state-politics","tag-technology","tag-telecommunications","tag-top-news","tag-top-stories","tag-topnews","tag-topstories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/159469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=159469"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/159469\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/159470"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=159469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=159469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=159469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}