The Singtel Group CEO Yuen Kuan Moon has issued a statement apologising for the Optus outage that has been linked to the deaths of three Australians.<\/p>\n
Singapore telecommunications company, Singtel, wholly owns Australia’s second largest telco Optus.<\/p>\n
“We are deeply sorry to learn about the network incident at our Optus subsidiary that has impacted triple-0 calls, and to hear that customers could not connect to emergency services when they most needed them,” Yuen Kuan Moon said.<\/p>\n
“Our hearts go out to the families and friends of those who have passed away and we know that Optus will get to the bottom of this matter.<\/p>\n
“We are working with the Optus board and management to ensure a thorough investigation of this incident to prevent any future recurrence,” he said.<\/p>\n
The Singtel Group said it has supported Optus by investing over $9.3 billion in the past five years with a large proportion of that put to building network infrastructure across Australia, and will continue to invest as needed for Optus to provide reliable communication services to all Australians.<\/p>\n
This is the first statement from Optus’s parent company since the news broke last Friday evening.<\/p>\n
The Optus board has commissioned Dr Kerry Schott AO, who is an experienced executive and board director, with a deep understanding of public and private sector organisations, to lead an independent review into the technical failure on September 18, 2025 which impacted Optus customers calling triple-0.<\/p>\n
Optus said the review will identify the causes, and canvass the applicable processes, protocols and operations, of the incident on September 18, 2025.<\/p>\n
The review will also examine the operational management of triple-0 calls in the Optus network, including the monitoring and operational effectiveness in relation to this incident.<\/p>\n
Actions taken by Optus in response to the incident, including adherence to policies, procedures and legislative requirements, will also be considered by the review.<\/p>\n
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