{"id":214096,"date":"2025-10-15T01:52:12","date_gmt":"2025-10-15T01:52:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/214096\/"},"modified":"2025-10-15T01:52:12","modified_gmt":"2025-10-15T01:52:12","slug":"young-business-owners-lose-tens-of-thousands-of-dollars-after-australia-post-delivery-truck-caught-on-fire","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/214096\/","title":{"rendered":"Young business owners lose tens of thousands of dollars after Australia Post delivery truck caught on FIRE"},"content":{"rendered":"

By OLIVIA DAY, ASSISTANT NEWS EDITOR, AUSTRALIA<\/a> <\/p>\n

Published: 18:54 EDT, 14 October 2025 | Updated: 18:55 EDT, 14 October 2025 <\/p>\n

A pair of young business owners claim Australia Post refused to reimburse them after a delivery truck full of hundreds of orders for customers caught on fire.\u00a0<\/p>\n

Sarah and Luke, who co-own haircare brand Coastal GRL, said they were forced to resend the products to customers and pay for postage twice.\u00a0\u00a0<\/p>\n

The NSW<\/a> couple claim Australia Post refused to reimburse them for the products or the postage costs, leaving them ‘tens of thousands of dollars’ out-of-pocket.\u00a0<\/p>\n

‘Australia Post, we hate you,’ Sarah said in a TikTok<\/a> video.\u00a0<\/p>\n

‘You have stuffed our business around,’ Luke continued.\u00a0<\/p>\n

‘An Australia Post truck went up in flames, full of all our parcels that we’ve paid for, our customers have paid for shipping, and they were already delayed.<\/a>\u00a0<\/p>\n

‘Here we are thinking, cool, they’re going to reimburse us or reimburse the customers and we can send it all out, everyone’s happy. No.\u00a0<\/p>\n

\u00a0‘They’re not taking any responsibility or any liability.<\/p>\n

\"Business <\/p>\n

Business owners Sarah and Luke (pictured) claim Australia Post refused to reimburse them after a delivery truck full of hundreds of their customers’ orders caught on fire<\/p>\n

‘They’re acting like we set the truck on fire. So now we’re out of pocket, not just thousand, like tens of thousands.\u00a0<\/p>\n

‘We’re a small business and they’ve completely stuffed us.<\/p>\n

‘Now customers don’t have the parcels, so we’ve taken the initiative to resend everyone’s orders at our own cost.’<\/p>\n

‘What is wrong with Australia Post?’<\/a> Sarah said.\u00a0<\/p>\n

‘Here I am thinking they might refund us the postage of everyone’s orders so we can get a little bit of money back. Nothing,’ Luke said.\u00a0<\/p>\n

Dozens of Aussies shared their thoughts on the situation in the comments.\u00a0<\/p>\n

‘Surely everything is covered by their insurance,’ one person wrote.\u00a0<\/p>\n

‘Every parcel you send comes with insurance up to $100. So you can claim back at least something for the damaged parcels,’ a second said.<\/p>\n

\"Australia <\/p>\n

Australia Post said the fire started in a delivery truck travelling from Sydney to Adelaide on October 9, resulting in delays and damage to some mail and parcels (pictured)<\/p>\n

‘That’s why you have business insurance,’ a third wrote.\u00a0<\/p>\n

Australia Post said the fire started in a delivery truck travelling from Sydney to Adelaide on October 9, resulting in delays and damage to some mail and parcels.<\/p>\n

‘Our team have been working to assess the impact and process all undamaged items. Unfortunately, some items on board could not be identified or safely recovered,’ it said in a statement on its website.\u00a0<\/p>\n

‘We’ve contacted senders where possible and ask that customers do the same to find out next steps. If you’re a sender, please contact us and we’ll assist where we can.’<\/p>\n

Daily Mail has contacted Australia Post for further comment.\u00a0<\/p>\n

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