{"id":21585,"date":"2025-07-25T17:00:12","date_gmt":"2025-07-25T17:00:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/21585\/"},"modified":"2025-07-25T17:00:12","modified_gmt":"2025-07-25T17:00:12","slug":"extremely-frustrating-some-starlink-users-still-reporting-outages","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/21585\/","title":{"rendered":"‘Extremely Frustrating’: Some Starlink Users Still Reporting Outages"},"content":{"rendered":"

A day after SpaceX reportedly fixed Starlink’s worldwide outage<\/a>, some subscribers say they still can’t connect\u2014to the internet or the company’s notoriously lackluster customer service.<\/p>\n

An hour ago, a West Virginia subscriber said<\/a> they were still offline. “Rebooted, unplugged\/plugged back in router and dish. Opened tickets for help but they keep getting closed with a generic message saying that a majority of service is restored. Extremely frustrating,” they wrote.<\/p>\n

\"starlink<\/p>\n

\n (Credit: Downdetector)\n<\/p>\n

The Starlink subreddit is full of similar reports from Arkansas, Florida, Michigan, California, Missouri, Italy, Germany<\/a>, and Canada<\/a>. However, the number of users reporting issues has dropped to typical levels on Downdetector<\/a>, suggesting problems are contained to a small group. <\/p>\n

The continued service interruptions are confusing customers because SpaceX declared<\/a> the outage was over 2.5 hours after it began. It’s unclear what the fix is for those who continue to have issues, but one person says<\/a> they “just kept rebooting it, and it finally kicked in.” Another person said<\/a> they “Did a factory reboot and two updates.”<\/p>\n

There seems to be wide individual variation in the effect and resolution of the outage, and Starlink has not posted any troubleshooting steps.<\/p>\n


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The company’s customer service is known for being inconsistent. After years of complaints<\/a> about a system that required people to submit a customer support ticket through the app or their Starlink.com account, Starlink last year finally opened a customer support phone number<\/a> for subscribers in the US and Canada.\u00a0That came after PCMag’s resident Starlink expert<\/a>, Brian Westover, said the lack of customer support was his number one issue<\/a> with the service. (Brian’s Starlink service in Idaho was down for about two hours yesterday.)<\/p>\n

Recommended by Our Editors<\/p>\n

It’s a surprising flaw for the somewhat pricey internet service. Full residential plans cost<\/a> $120 per month, though a pared-down offering starts at $50. <\/p>\n


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Disclosure: PCMag parent company Ziff Davis owns Downdetector.<\/p>\n

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