{"id":234540,"date":"2025-10-23T08:07:06","date_gmt":"2025-10-23T08:07:06","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/234540\/"},"modified":"2025-10-23T08:07:06","modified_gmt":"2025-10-23T08:07:06","slug":"two-senior-optus-executives-depart-as-scrutiny-over-recent-major-triple-0-outage-continues","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/234540\/","title":{"rendered":"Two senior Optus executives depart as scrutiny over recent major triple-0 outage continues"},"content":{"rendered":"<p class=\"paragraph_paragraph__iYReA\">Optus has confirmed two of its senior executives will step down as it continues to face scrutiny over a recent major triple-0 outage.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">In a statement, the telco announced the &#8220;planned retirement&#8221; of chief financial officer (CFO) and Optus board director Michael Venter, with Andy Giles Knopp being named as Mr Venter&#8217;s successor, effective from next April.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">Chief information officer (CIO) Mark Potter will also depart the company in March 2026, with John McInerney appointed as the incoming CIO starting in November 2025.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">Meanwhile, Optus will welcome Pieter van der Merwe as chief security and risk officer in December, which was previously announced in June.<\/p>\n<p><a href=\"https:\/\/www.abc.net.au\/news\/2025-10-09\/optus-triple-zero-communications-anika-wells-senate-estimates\/105830532\" data-component=\"FullBleedLink\" class=\"RelatedCard_link__rsgR9 FullBleedLink_root__lTw_U interactive_focusContext__yRhc_ interactive_defaults__AKxUU FullBleedLink_showVisited__g3Xvz\" rel=\"nofollow noopener\" target=\"_blank\">Department of Communications not living up to its job title<\/a><\/p>\n<p class=\"Typography_base__sj2RP RelatedCard_synopsis__cFwMW Typography_sizeMobile14__u7TGe Typography_lineHeightMobile20___U7Vr Typography_regular__WeIG6 Typography_colourInherit__dfnUx\" data-component=\"Typography\">The government is determined to avoid wearing any blame for Optus&#8217; failure but also needs to be transparent.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">&#8220;On behalf of the Optus Board, I want to extend our sincere thanks to Michael Venter for his service as both interim CEO prior to Stephen Rue&#8217;s appointment, and most recently as an Optus Board Director,&#8221; Optus board chairman, John Arthur, said.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">Mr Rue said: &#8220;Michael has decided to retire from executive life to pursue a portfolio career, and I wish to thank him for his significant contribution to Optus over the past four years, including the time he spent as interim CEO before I joined the company.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">&#8220;Following long-term and open discussions, Mark has decided that early next year is the right time to leave Optus after four productive years and having laid strong technology foundations for Optus&#8217; transformation plans.<\/p>\n<p>&#8220;I wish him all the best with his next chapter.&#8221;<\/p>\n<p class=\"paragraph_paragraph__iYReA\">The company has described the leadership changes as &#8220;part of planned leadership transitions.&#8221;<\/p>\n<p>Series of scandals<\/p>\n<p class=\"paragraph_paragraph__iYReA\">Optus has suffered a series of scandals in recent years, the most recent being an Optus network upgrade in September this year that led to a triple-0 outage, which was linked to three deaths.<\/p>\n<p><a href=\"https:\/\/www.abc.net.au\/news\/2025-09-23\/timeline-on-optus-triple-0-outage-what-we-know\/105805890\" data-component=\"FullBleedLink\" class=\"RelatedCard_link__rsgR9 FullBleedLink_root__lTw_U interactive_focusContext__yRhc_ interactive_defaults__AKxUU FullBleedLink_showVisited__g3Xvz\" rel=\"nofollow noopener\" target=\"_blank\">How the Optus triple-0 outage unfolded<\/a><\/p>\n<p class=\"Typography_base__sj2RP RelatedCard_synopsis__cFwMW Typography_sizeMobile14__u7TGe Typography_lineHeightMobile20___U7Vr Typography_regular__WeIG6 Typography_colourInherit__dfnUx\" data-component=\"Typography\">The first sign something was wrong came late on Friday afternoon. Now we have a clearer picture of how the triple-0 outage unfolded.\u00a0<\/p>\n<p class=\"paragraph_paragraph__iYReA\">Mr Rue said &#8220;approximately 600 customers were potentially impacted&#8221; during a network upgrade.\u00a0<\/p>\n<p class=\"paragraph_paragraph__iYReA\">The ABC understands the upper house is expected to pass a motion to establish a Senate inquiry into Optus about the most recent outage when it resumes next week.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">Communications Minister Anika Wells <a class=\"Link_link__kR0xA Link_link__5eL5m ScreenReaderOnly_srLinkHint__OysWz Link_showVisited__C1Fea Link_showFocus__ALyv2\" href=\"https:\/\/www.abc.net.au\/news\/2025-09-30\/optus-anika-wells-meet-about-triple-0-outages\/105833276\" data-component=\"Link\" data-uri=\"coremedia:\/\/article\/105833276\" rel=\"nofollow noopener\" target=\"_blank\">met with Optus and its parent company Singtel<\/a> in late September and instructed the company to bring in an &#8220;independent and external party&#8221; to review its systems as part of efforts to avoid another fatal triple-0 outage.\u00a0<\/p>\n<p>Loading&#8230;<\/p>\n<p class=\"paragraph_paragraph__iYReA\">On Wednesday, Optus said the company and other telco carriers had recently identified some Samsung mobile devices that failed to connect to triple-0 in certain circumstances.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">&#8220;These situations relate to rare occasions when both the Optus and Telstra networks are unavailable, and the phone needs to switch to Vodafone in order to contact emergency services,&#8221; it said.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">&#8220;This issue does not relate to the Optus network \u2014 it will not affect your ability to call triple-0 when you are using the Optus network or the Telstra network.<\/p>\n<p class=\"paragraph_paragraph__iYReA\">&#8220;And this only happens under very specific conditions, but it\u2019s critically important that all devices can reach triple-0.&#8221;\u00a0<\/p>\n<p class=\"paragraph_paragraph__iYReA\">The company said it had started contacting customers whose phones were affected &#8220;with instructions on what to do next&#8221;.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Optus has confirmed two of its senior executives will step down as it continues to face scrutiny over&hellip;\n","protected":false},"author":2,"featured_media":192739,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[72756,64,63,99,61086,5684,1871,16609,12198,103546,16535],"class_list":["post-234540","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-72756","tag-au","tag-australia","tag-business","tag-cfo","tag-cio","tag-leadership","tag-optus","tag-retire","tag-stephen-rue","tag-telco"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/234540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=234540"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/234540\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/192739"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=234540"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=234540"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=234540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}