{"id":275036,"date":"2025-11-10T08:39:11","date_gmt":"2025-11-10T08:39:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/275036\/"},"modified":"2025-11-10T08:39:11","modified_gmt":"2025-11-10T08:39:11","slug":"ahpras-new-login-system-leaves-some-pharmacists-locked-out","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/275036\/","title":{"rendered":"Ahpra\u2019s new login system leaves some pharmacists locked out"},"content":{"rendered":"

\"Ahpra\"<\/a><\/p>\n

This year, the Australian Health Practitioner Regulation Agency (Ahpra) debuted a new platform that many pharmacists have found less than user friendly.<\/p>\n

With the re-registration date fast approaching (30 November), AP looks at the troubles pharmacists have faced and why you should initiate your renewal sooner rather than later.<\/p>\n

Multifactor authentication fails<\/p>\n

To improve user security, the new Ahpra portal requires two-step verification, with the Google Authenticator app recommended by the regulator.<\/p>\n

Seems simple enough, but the process has been far from straightforward for many.<\/p>\n

\u2018I had trouble logging in to the new Ahpra portal as the initial authenticator sign up didn\u2019t work,\u2019 said Gold Coast\u2013based pharmacist Samantha Arche.<\/p>\n

\u2018I looked on the Ahpra website for how to troubleshoot but there wasn\u2019t anything listed. I then tried resetting my password which also didn\u2019t work.\u2019<\/p>\n

Unable to reach Ahpra by phone, Ms Arche lodged an online complaint which took some time to resolve.<\/p>\n

\u2018After 2 business days they got back to me with instructions, and said they would send me a new link which never came through,\u2019 she said.<\/p>\n

\u2018I couldn\u2019t reply to the email and I had to lodge a new complaint which took another 2 business days to be answered. [But] my login has been rectified now and I was able to renew my registration.\u2019<\/p>\n

Authentication only works with one app<\/p>\n

Some pharmacists who set up authentication early \u2013 and\/or used a different app \u2013 have found themselves locked out of the new Ahpra portal.<\/p>\n

\u2018When they updated the portal, I set up new login details and a two-factor authentication app and left it there. This was a few months ago,\u2019 said Melbourne-based pharmacist Heem Yesjusthim.<\/p>\n

After logging in again to renew his registration, Mr Yesjusthim was unable to recall what authenticator app he used at the time. But the Google app is now the only one accepted, he said.<\/p>\n

\u2018I looked through my phone and couldn\u2019t find it. Then I looked at the other authentication apps I have (Apple and Microsoft). And none of them showed the Ahpra portal.\u2019<\/p>\n

After downloading the Google Authenticator app and attempting to sign up again, Mr Yesjusthim was unable to log in.<\/p>\n

\u2018Once you set up the authentication app the first time, you\u2019re not able to make any changes or log in using other methods,\u2019 he said.<\/p>\n

\u2018If you attempt to log in with another app and you\u2019re at the authentication stage, you\u2019ll notice you can\u2019t go further than that step without a code.<\/p>\n

\u2018Multi-factor authentication is pretty important to prevent hacks and scams but when you implement it, you need to have a system in place to be able to recover your account without the need to call that agency every single time you have an issue logging in.<\/p>\n

\u2018Other ways could be a recovery key that you save somewhere safe, sending a code via message, an automated call back, or you can set up a recovery email or security questions.\u2019<\/p>\n

Other pharmacists have also lamented that they\u2019ve submitted multiple contact forms and requested password reset links that never came. While most issues appear to resolve, it takes time.<\/p>\n

\u2018[When I got through on the phone] the lady on the phone was kind and responsive and helped with setting up and logging in quickly from there,\u2019 Yesjusthim said.<\/p>\n

AP reached out to Ahpra for comment, and was advised that pharmacists experiencing technical difficulties should visit the advice and information<\/a> page on Ahpra\u2019s website. Pharmacists can also call the regulator on 1300 419 495 Monday to Friday, 9.00 am \u2013 5.00 pm AEDT.<\/p>\n","protected":false},"excerpt":{"rendered":"This year, the Australian Health Practitioner Regulation Agency (Ahpra) debuted a new platform that many pharmacists have found…\n","protected":false},"author":2,"featured_media":275037,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[14841,64,63,137,159680,159681],"class_list":{"0":"post-275036","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-health","8":"tag-ahpra","9":"tag-au","10":"tag-australia","11":"tag-health","12":"tag-registered-pharmacist","13":"tag-registration-renewal"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/275036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=275036"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/275036\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/275037"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=275036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=275036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=275036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}