{"id":308841,"date":"2025-11-26T00:58:08","date_gmt":"2025-11-26T00:58:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/308841\/"},"modified":"2025-11-26T00:58:08","modified_gmt":"2025-11-26T00:58:08","slug":"issue-affecting-more-than-14300-services-in-frankston-and-mornington-peninsula","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/308841\/","title":{"rendered":"Issue affecting more than 14,300 services in Frankston and Mornington Peninsula"},"content":{"rendered":"<p>Optus is experiencing yet another mass Triple-Zero outage, which is affecting more than 14,300 customers south of Melbourne.<\/p>\n<p>The telco&#8217;s website stated that an &#8220;aerial fibre break&#8221; is impacting regular and Triple-Zero calls and mobile data in the Frankston and Mornington Peninsula areas this morning.<\/p>\n<p>Customers can dial Triple Zero if they are within coverage of another mobile network or call via WiFi.<\/p>\n<p>Triple Zero Victoria was notified of the outage just before 8.15am\ufeff and has not been informed of any issues with the community being unable to connect to the emergency line.<\/p>\n<p>Optus said the outage is under investigation, and it will provide another update if there is a significant change or within six hours.<\/p>\n<p>Suspected copper theft at a Telstra pit in Frankston is believed to have caused the fibre break, and the matter has been reported to police. \ufeff<\/p>\n<p>Optus has been at the centre of a Senate inquiry after a failure to follow step one of an upgrade process caused a triple-zero outage that was linked to three deaths in late September.<\/p>\n<p>The telco was criticised for its handling of the incident as it waited almost a day to notify the federal government.<\/p>\n<p>J\ufeffust days later, it experienced another Triple-Zero outage.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2025\/11\/https:\/\/prod.static9.net.au\/fs\/28fcb754-50d6-4280-85b1-787c169f7b05.jpeg\"   alt=\"An Optus phone sign hangs above its store in Sydney\"\/>Optus has been at the centre of a Senate inquiry. (AP Photo\/Mark Baker)<\/p>\n<p>The Australian Communications and Media Authority is investigating the first outage, while Optus conducts its own internal review.<\/p>\n<p>Greens Senator and Chair of the Senate inquiry into the Triple-Zero outage, Sarah Hanson-Young, has today called for an urgent review of the telco&#8217;s licence.<\/p>\n<p>&#8220;Optus has failed the Australian people again,&#8221; she said in a statement.<\/p>\n<p>&#8220;They are clearly not capable of providing this essential service and keeping Australians safe.&#8221;<\/p>\n<p>9news.com.au has contacted Optus for further comment. \ufeff<\/p>\n","protected":false},"excerpt":{"rendered":"Optus is experiencing yet another mass Triple-Zero outage, which is affecting more than 14,300 customers south of Melbourne.&hellip;\n","protected":false},"author":2,"featured_media":308842,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[43,44,41,39,42,40],"class_list":{"0":"post-308841","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-headlines","8":"tag-headlines","9":"tag-news","10":"tag-top-news","11":"tag-top-stories","12":"tag-topnews","13":"tag-topstories"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/308841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=308841"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/308841\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/308842"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=308841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=308841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=308841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}