{"id":378160,"date":"2025-12-29T12:30:36","date_gmt":"2025-12-29T12:30:36","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/378160\/"},"modified":"2025-12-29T12:30:36","modified_gmt":"2025-12-29T12:30:36","slug":"woolworths-supermarket-praised-for-having-zero-self-serve-checkouts-as-retailer-reveals-how-many-are-left","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/378160\/","title":{"rendered":"Woolworths supermarket praised for having zero self-serve checkouts as retailer reveals how many are left"},"content":{"rendered":"

When you walk into a supermarket in Australia<\/a>, chances are it will have self-serve checkouts. Some stores might exclusively have the technology and will have rid themselves of human checkouts altogether.<\/p>\n

Woolworths<\/a> revealed to Yahoo Lifestyle that self-serve checkouts have been rolled out to 98 per cent of their supermarkets. But you won’t find the fancy tech at the Acacia Ridge Woolies in Queensland.<\/p>\n

It’s part of a dying breed of supermarkets that solely have manned checkouts.<\/p>\n

RELATED:<\/p>\n

Acacia Ridge is a suburb in Brisbane that’s a little more than 15 kilometres south of the CBD.<\/p>\n

A shopper posted about the lack of self-serve checkouts at this store on social media and many where thrilled about it.<\/p>\n

“Man, that express lane is taking me back to 2007,” said one viewer.<\/p>\n

“Wow. I didn’t even realise there was a store that didn’t have it,” added another.<\/p>\n

“Good old school service, wish there were more like them,” wrote a third.<\/p>\n

Do you have a story? Email stew.perrie@yahooinc.com<\/p>\n

A Yahoo Australia poll of more than 1,200 people found 60 per cent like manned checkouts because it “keeps someone employed”.<\/p>\n

A further 22 per cent felt it was “easier” using a manned checkout compared to a self-serve checkout, while 10 per cent used it because they usually had a large amount of groceries to scan.<\/p>\n

While the serve-serve checkouts have copped some flak from disgruntled shoppers, there are plenty of others who love them.<\/p>\n

Some praise them for allowing them to do their shopping without any human interaction, while others say they’re great when you’ve only got a few items to scan.<\/p>\n

Woolworths said 83 per cent of customers opt for a self-serve checkout when they have 20 items or less.<\/p>\n

They first appeared at Woolies in 2008 and have become extremely popular in the years since.<\/p>\n

\u201cWe know some customers prefer to be served by a team member, and that\u2019s why we always have a staffed checkout open at all times in all our supermarkets,” a spokesperson told Yahoo Lifestyle.<\/p>\n

\u201cOur self-serve checkouts offer a fast alternative for smaller shops and millions of customers use them every single day.<\/p>\n

SHOP:<\/p>\n

\u201cAs customer buying habits have shifted, we are seeing more frequent, smaller basket sizes, and a strong customer preference for a quicker and easier self-serve checkout experience.<\/p>\n

\u201cToday we employ more team members in our stores than ever before, helping us serve customers in a range of new ways, including hand-picking online orders for rapid grocery delivery and Direct to Boot.\u201d<\/p>\n

The Woolworths in Sunnybank, which is just one suburb over from Acacia Ridge, was similarly called out last year over its lack of self-serve checkouts.<\/p>\n

However, that supermarket underwent a refurbishment last year and had self-checkout technology installed.<\/p>\n

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