{"id":421146,"date":"2026-01-18T12:00:09","date_gmt":"2026-01-18T12:00:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/421146\/"},"modified":"2026-01-18T12:00:09","modified_gmt":"2026-01-18T12:00:09","slug":"the-cleaner-one-womans-mission-to-help-britains-hoarders-mental-health","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/421146\/","title":{"rendered":"The cleaner: One woman\u2019s mission to help Britain\u2019s hoarders | Mental Health"},"content":{"rendered":"<p>London and Whitstable, United Kingdom \u2013 It\u2019s an unusually warm day in mid-November, and 43-year-old Jo Powell is rolling up her sleeves as she enters a bedroom filled with piles of clothing and bags stuffed to the brim with documents and other paraphernalia.<\/p>\n<p>It\u2019s hard to walk around without tripping, so Jo is treading carefully. Two small dressers on either side of the bed are submerged under books and tissue paper. Only the mattress, adorned by a colourful crocheted throw, isn\u2019t buried under other objects.<\/p>\n<p>Jo, the director of Hoarder Clean Up UK, is spending the morning in this semidetached home in a southeast London suburb. Her client, Emily, a pseudonym, is a woman in her mid-30s who asked that her identity be withheld for privacy reasons.<\/p>\n<p>Emily has booked Jo for half a day to start clearing her elderly mother\u2019s room so that a new bed can be delivered. When Jo arrived, she briefly met the mother downstairs, and the petite, frail-looking woman seemed wary of the cleanup plan despite having ordered the bed herself. Emily gently reminded her mother why Jo was there, and the older woman reluctantly agreed before retreating to the living room.<\/p>\n<p>Jo sets down her bin bags, rubber gloves, cleaning spray, a brush and a duster on top of a desk by the door. Her arms akimbo, she begins surveying the cluttered space.<\/p>\n<p>\u201cThis is what it\u2019s like,\u201d says Emily, her hands motioning towards the piles, her face flushed as she follows Jo\u2019s gaze across the room. \u201cThere\u2019s also mould on the windows, and the toilet needs dealing with. I know it\u2019s probably not the worst case you\u2019ve seen, but I just want her to be comfortable.\u201d<\/p>\n<p>\u201cNo problem,\u201d Jo says, smiling as she reaches for an empty box she\u2019s spotted under the desk. She asks Emily if she can help decide what should be kept, and the latter agrees. \u201cWe\u2019ll work quickly but also be careful,\u201d Jo tells her.<\/p>\n<p><img decoding=\"async\" data-recalc-dims=\"1\" loading=\"lazy\" class=\"size-arc-image-770 wp-image-4117551\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/01\/Midway-through-a-hoarder-cleaning-job-1763557990.jpg\" alt=\"Jo Powell dons gloves as she sifts through a hoarder's belongings, carefully picking out important mementoes. [Amandas Ong\/Al Jazeera]\" fetchpriority=\"low\"\/>Jo dons gloves as she sifts through Emily\u2019s mother\u2019s belongings, carefully picking out mementoes [Amandas Ong\/Al Jazeera]Travel trinkets and old receipts<\/p>\n<p>Jo is dressed in a grey T-shirt and black leggings, and has her dyed blonde hair pulled back in a neat ponytail. Outside of work, she swears and cracks jokes often, but on this job, sensing the tension in the home, she is attentive but not overly serious, with the air of someone accustomed to being invited into people\u2019s lives in vulnerable moments.<\/p>\n<p>Her voice is reassuring but decisive when she speaks to Emily, taking charge of the situation by suggesting which areas of the room to prioritise for the cleaning, and moving in a light-footed fashion from one spot in the crammed room to another, without knocking anything over. There\u2019s a deftness and agility in her hands as she picks out small, otherwise inconspicuous souvenirs from the first box she reaches for.<\/p>\n<p>She suggests sorting objects into different piles: paper recycling, plastic recycling, donations, items to keep, and, one for things that need to be thrown out. She works methodically, checking whenever something looks like it might matter, whether it\u2019s dusty bank letters, insurance policies or a good luck charm from a temple in Japan. For outdated documents containing biographical details, she suggests Emily shred them.<\/p>\n<p>The two women settle into an easy rhythm, chatting as they work. Jo\u2019s tone is warm as she helps Emily decide what stays and what goes.<\/p>\n<p>Emily mentions her middle-aged brother, who is autistic and lives in the house. He reacts adversely to changes in his environment, and Emily is worried about how he will respond today.<\/p>\n<p>\u201cThe last time I tried to clear the room,\u201d she recalls, \u201che nearly broke the door down. I almost called the police.\u201d<\/p>\n<p>Then she exhales sharply, making an unexpected admission: her mother was diagnosed with late-stage cancer just two weeks ago.<\/p>\n<p>\u201cShe\u2019s had a very full life, but she\u2019s still finding it hard to take in,\u201d Emily says quietly. \u201cThe prognosis is three to six months.\u201d<\/p>\n<p>\u201cI\u2019m so sorry,\u201d Jo says, straightening up. For a few moments, her busy hands are still. \u201cThat must be so hard. For her, but also for you.\u201d<\/p>\n<p>Gradually, as they work, the room begins to reveal the mother\u2019s past as a civil servant with a penchant for travel.<\/p>\n<p>The \u201ckeep\u201d pile, the artefacts of her life, fills two green boxes. It includes thick files with notes from a linguistics course, sheets of Vietnamese greetings from a cruise holiday, a programme from a passion play staged in a German town once every decade, trinkets from Patagonia, holographic postcards of Huskies from the Arctic Circle, yellowing cards written to her late husband before marriage, funeral invitations and travel guidebooks.<\/p>\n<p>Jo is nimble and decisive. The dedicated piles grow. They consist of stacks of supermarket brochures, old skincare products and receipts for food for a long-deceased cat. Filled bags are brought downstairs to the recycling bin or placed into the boot of Jo\u2019s car. Emily seems to relax as the room sheds its weight.<\/p>\n<p>Suddenly, Emily\u2019s mother appears. She\u2019s in the doorway, gripping the frame. Her eyes dart around the partly cleared room.<\/p>\n<p>\u201cI was so afraid that this is what I\u2019d find!\u201d she says, her voice breaking and her hands trembling. \u201cThere\u2019s so much history here, no one else understands. I\u2019m going to come back later, and I won\u2019t even recognise my own home!\u201d<\/p>\n<p><img decoding=\"async\" data-recalc-dims=\"1\" loading=\"lazy\" class=\"size-arc-image-770 wp-image-4117540\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/01\/Jo-Powell-carefully-going-through-items-in-a-bedroom-thats-been-hoarded-to-ensure-that-nothing-impor.jpeg\" alt=\"Jo Powell carefully goes through items in a hoarder's bedroom, ensuring that nothing important gets thrown away. [Amandas Ong\/Al Jazeera]\" fetchpriority=\"low\"\/>Jo works quickly but also makes sure that nothing important gets thrown away [Amandas Ong\/Al Jazeera]Going it alone<\/p>\n<p>Since early 2022, Jo has been working around London and southeast England, helping people with hoarding behaviours to clear, pack and sort their homes.<\/p>\n<p>Wobbling, ceiling-high pillars of empty boxes, rotting food, broken furniture, stashed faecal matter, and doorways obstructed by piles are all part of a day\u2019s work.<\/p>\n<p>Before setting up her own company, Jo worked in sales for another firm that provided an array of services, including hoarder cleaning and specialised cleanups after people have died on their own or in a traumatic way, often as victims of a violent crime. Her role involved answering the phone and speaking to customers, and quite soon into her job, she was struck by how emotional the calls were.<\/p>\n<p>\u201cIt really affected me, having people crying down the phone,\u201d she recalls. \u201c[People who hoard] are so ashamed. It\u2019s [often] a mental health issue at the end of the day.\u201d<\/p>\n<p>A turning point came in 2021, when a young woman called about trauma cleaning after her father\u2019s suicide. Jo, whose stepbrother had taken his own life 12 years earlier, stayed on the line with the woman, offering support long after the work call would normally have ended.<\/p>\n<p>It struck her that she might be someone who could show up differently for clients in crisis. Then came the case that sealed her decision: The company had a client whose toilet had for years been filled to the brim with paper and faeces, so she resorted to containers and bags that she couldn\u2019t face dealing with.<\/p>\n<p>\u201cBear in mind, people are mortified letting strangers see this,\u201d Jo says. \u201cNo one\u2019s been inside their homes in 10, 20, sometimes 40 years.\u201d<\/p>\n<p>The woman tearfully rang her during the clearing process, humiliated that a neighbour had complained and asked if the skip that had been placed in the communal parking area for the job could be removed.<\/p>\n<p>By then, Jo realised that she\u2019d listened to too many firsthand accounts of hoarding clients being shamed or berated, instead of being treated with sensitivity.<\/p>\n<p>\u201cThat was when I was like, \u2018Wow, I need to go and do something on my own,\u2019\u201d she says.<\/p>\n<p><img decoding=\"async\" data-recalc-dims=\"1\" loading=\"lazy\" class=\"size-arc-image-770 wp-image-4117535\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/01\/Midway-through-the-cleanup-1763557953.jpg\" alt=\"An example of hoarding seen halfway through a cleanup. [Amandas Ong\/Al Jazeera]\" fetchpriority=\"low\"\/>Emily\u2019s mother\u2019s room halfway through the cleanup [Amandas Ong\/Al Jazeera]Cleaning to cope with grief<\/p>\n<p>Despite a lack of professional cleaning experience and staff, Jo set up shop, gaining knowledge on the job. She believes that her difficult personal experiences have helped her navigate the fear and sorrow she encounters in her clients.<\/p>\n<p>\u201cI lost my parents when I was quite young,\u201d she explains. \u201cI was 20 when my dad died, and [I] was in a very, very bad way. My mum was also already ill at the time, but we didn\u2019t know that.\u201d<\/p>\n<p>When her mother passed away two years later, Jo moved in with a friend, and she found herself regularly staying up until three in the morning, cleaning to cope with her grief.<\/p>\n<p>At the time, Jo was also on antidepressants and working at a clothing retailer.<\/p>\n<p>\u201cI was like a zombie,\u201d she recalls. \u201cBut nobody would\u2019ve known, because I was the life and soul of the place. Then, as soon as I walked out to the car, I\u2019d think, \u2018You don\u2019t need to put on this fa\u00e7ade any more.\u2019\u201d<\/p>\n<p>More than two decades on, Jo\u2019s mental health still fluctuates, but she believes this allows her to relate to the people she helps and understand what it\u2019s like to hide one\u2019s pain.<\/p>\n<p>Many of her hoarding clients might appear put-together in public but have homes crammed with objects they can scarcely wade through. Among her clients are bankers, surgeons, high-ranking civil servants and a judge. The shame they carry cuts across different walks of life, she observes, regardless of how they appear in public.<\/p>\n<p>\u201cPeople think that hoarding is just about clutter,\u201d she adds. \u201cIt\u2019s not.\u201d<\/p>\n<p>When people struggle to let go of possessions, she explains, \u201cIt\u2019s about fear, and often about trauma.\u201d<\/p>\n<p>She\u2019s observed that bereavement is a common factor among her clients: after losing loved ones, some react by accumulating more possessions that otherwise appear of no value to others. In some cases, she\u2019s visited homes where younger members of the family hoard because they have older relatives who do.<\/p>\n<p>\u201cBecause [a hoarding disorder] is about mental health, literally anyone can be affected by it,\u201d she emphasises. \u201cA lot of the time, buying and keeping things is about control, so you have all these things around you that you don\u2019t even open, but you look forward to.\u201d<\/p>\n<p><img decoding=\"async\" data-recalc-dims=\"1\" loading=\"lazy\" class=\"size-arc-image-770 wp-image-4117531\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/01\/A-menu-for-Mothers-Day-written-by-the-client-to-her-mother-when-she-was-a-child-1763557939.jpg\" alt=\"While cleaning through a hoarder's bedroom, Jo Powell finds a menu written by the client's daughter for Mothers' Day, a sweet reminder of her childhood. [Amandas Ong\/Al Jazeera]\" fetchpriority=\"low\"\/>Jo finds a Mother\u2019s Day menu written by Emily when she was a child [Amandas Ong\/Al Jazeera]\u2018Caught in the crossfire\u2019<\/p>\n<p>Back in the bedroom in southeast London, the atmosphere is growing tense. As Emily\u2019s mother recoils at the sight of her partially cleared room, her brother is stamping upstairs, holding travel brochures he has retrieved from the recycling bin.<\/p>\n<p>\u201cYou\u2019ve thrown these away,\u201d he accuses his sister. She snaps back instantly, anger contorting her face: \u201cYou\u2019re not helping at all!\u201d He backs away.<\/p>\n<p>Jo steps in. She doesn\u2019t flinch or rush towards Emily\u2019s mother, but defuses the situation by picking up one of the green boxes and showing it to her.<\/p>\n<p>\u201cWe\u2019re really being very careful,\u201d Jo tells her gently. \u201cWe\u2019re keeping everything important to you. Please don\u2019t worry.\u201d<\/p>\n<p>At this, the elderly woman\u2019s shoulders soften, and she sinks onto the edge of her bed.<\/p>\n<p>Emily\u2019s lower lip quivers as tears form.<\/p>\n<p>\u201cI\u2019m sorry for raising my voice,\u201d she says to Jo. \u201cYou must think I\u2019m so hard-hearted.\u201d<\/p>\n<p>Jo shakes her head firmly and gives her shoulder a squeeze.<\/p>\n<p>Emily gathers herself, then guides her mother downstairs. When she returns minutes later, she\u2019s more composed. Jo pauses the sorting.<\/p>\n<p>\u201cAre you all right?\u201d she asks her with concern. Emily nods, holding back emotion.<\/p>\n<p>Jo tells her that moments like these are common under stress and that she shouldn\u2019t feel bad.<\/p>\n<p>\u201cYou\u2019re doing a lot on your own,\u201d Jo says, and asks if she has anyone supporting her through this.<\/p>\n<p>\u201cNot really,\u201d Emily admits. \u201cJust my husband, who\u2019s been great.\u201d Jo nods before they resume sorting.<\/p>\n<p>A folded card made of thick cream paper emerges from one of the boxes. Emily opens it and lets out a short, surprised laugh.<\/p>\n<p>\u201cOh, this must\u2019ve been me, before I could spell,\u201d she says.<\/p>\n<p>She is holding a Mother\u2019s Day menu written in colourful ink: a sliced pear in exchange for two kisses, a \u201cmain coarse\u201d of scrambled eggs and cereal for different numbers of hugs. Her expression is half-amused, half-sad as she murmurs: \u201cIt\u2019s funny. I wasn\u2019t that close to her growing up, only later.\u201d<\/p>\n<p>As the appointment winds down, Jo sets aside a cluster of objects on the desk, mostly souvenirs from Emily\u2019s mother\u2019s travels that she thinks will bring her solace.<\/p>\n<p>\u201cWe shouldn\u2019t do any more today,\u201d Jo advises. \u201cIt\u2019d be too much for her.\u201d<\/p>\n<p>Jo will return the following week to continue the clearing.<\/p>\n<p>Hours later, Jo\u2019s phone buzzes. It\u2019s a message from Emily. Her mother is pleased with how the room looks, and with time, Emily hopes she\u2019ll come to appreciate the change even more.<\/p>\n<p>Jo admits that it\u2019s one of the more complicated jobs she\u2019s encountered.<\/p>\n<p>\u201cA lot of the time, it\u2019s about persuading people to part with heaps of empty boxes, milk cartons, stuff that\u2019s rotted all the way through. Most of what\u2019s hoarded can\u2019t be saved,\u201d she reflects. \u201cBut in that room, there were so many things that genuinely meant something to her. We can\u2019t throw them away, especially since she\u2019s close to the end of her life.\u201d<\/p>\n<p>The presence of family members with conflicting views made the job harder, she adds.<\/p>\n<p>\u201cYou really do get caught in the crossfire.\u201d<\/p>\n<p><img decoding=\"async\" data-recalc-dims=\"1\" loading=\"lazy\" class=\"size-arc-image-770 wp-image-4117558\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/01\/An-old-childrens-poetry-book-that-Jo-Powells-mother-used-to-read-to-her-from-1763558012.jpg\" alt=\"An old children's poetry book that Jo Powell's mother used to read to her from-1763558012\" fetchpriority=\"low\"\/>An old children\u2019s poetry book that Jo\u2019s mother used to read to her [Amandas Ong\/Al Jazeera]\u2018I just can\u2019t sit down\u2019<\/p>\n<p>A week before the cleanup, Jo was at home in Whitstable, on the north coast of Kent, where she lives with her three young sons and partner.<\/p>\n<p>In the small room she uses as her office, shelves and drawer-tops are crowded with tongue-in-cheek signs printed with swear words and figurines of raised middle fingers, trinkets that make her smile. Some are gifts from friends and relatives, while others she purchased herself. Framed family pictures line the walls of her home, and by her desk is a photo of Bailey, her pet Doberman, whom she credits with keeping her alive when she was depressed after her parents\u2019 deaths.<\/p>\n<p>\u201cIf it wasn\u2019t for her, I wouldn\u2019t be here, a million percent,\u201d she says about her now-deceased pet.<\/p>\n<p>Even though she\u2019s at home, her eyes flit everywhere, always looking for something to clean. Keeping still and not being busy with her hands, she says, means having to \u201cthink about [herself]\u201d, which she declares with a shudder, is the \u201cworst thing\u201d.<\/p>\n<p>She admits that she struggles to relax. When her partner suggests they watch a film together, she often finds it too difficult to sit still.<\/p>\n<p>\u201cI just can\u2019t sit down,\u201d she says with a slightly regretful laugh. \u201cI need to hoover. I need to clean the windows, look after the plants.<\/p>\n<p>\u201cIt\u2019s exasperating for him when I get up and start doing stuff,\u201d she adds.<\/p>\n<p>She even keeps her hands busy when she\u2019s on call for work, doodling or crafting little objects out of whatever scrap material is nearby.<\/p>\n<p>Calls and messages from potential clients come in every 15 minutes, several asking if she and her team \u2014 Jo now has five employees \u2014 can remove mould in their homes, which is the bulk of their cleaning work. When her rap music ringtone sounds, she answers the phone in a friendly manner, patiently addressing each query and asking for photos before sending quotes.<\/p>\n<p>Typically, the fee for half a day\u2019s work involving two cleaners comes to 600 pounds ($800), with a full day costing 1,200 pounds ($1,600).<\/p>\n<p>Though she tries to keep fees affordable by industry standards, she\u2019s aware that the cost might still be too high for some. She hopes to secure charitable funding in the future, so everyone who needs help can get it. For a change of scene in her work day, she carries her laptop into the light-filled extension to her living room overlooking a sloping garden with two chicken coops in the corner. Her 14-year-old dog, Harvey, snoozes at her feet.<\/p>\n<p><img decoding=\"async\" data-recalc-dims=\"1\" loading=\"lazy\" class=\"size-arc-image-770 wp-image-4117529\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/01\/Bedroom-after-half-a-days-work-1763557928.jpg\" alt=\"Bedroom after half a day's work-1763557928\" fetchpriority=\"low\"\/>Emily\u2019s mother\u2019s bedroom after half a day\u2019s work [Amandas Ong\/Al Jazeera]\u2018Making them feel human\u2019<\/p>\n<p>One of her colleagues calls about a hoarding client they\u2019ve helped recently \u2014 a woman who lived with rubbish all around her home and cat faeces scattered across the floor.<\/p>\n<p>Jo insists that her staff keep bagged waste discreetly inside the properties or gardens until there\u2019s enough to fill a dump truck. The aim is to spare people the embarrassment of having neighbours witness a skip being filled over several days. She also tries to work only with waste-removal firms that are respectful to her clients.<\/p>\n<p>This time, however, something\u2019s gone wrong. The contracted removal team was rude to the woman and invoiced her directly instead of billing Jo\u2019s company, as they should have. Upset, the woman forwarded the invoice to Jo\u2019s colleague, explaining how distressed she was.<\/p>\n<p>\u201cI\u2019m not having that,\u201d Jo says sternly. \u201cI don\u2019t want to use this company any more if they\u2019re going to be judging people like this.\u201d<\/p>\n<p>When she ends the call, she\u2019s glum.<\/p>\n<p>\u201cI already know we\u2019ve lost her confidence. We probably needed more visits to her property to really clean it out, but that chance is gone now,\u201d she sighs.<\/p>\n<p>\u201cIt\u2019s so sensitive, and her emotions are so heightened. I\u2019m putting myself in her shoes \u2013 she probably wouldn\u2019t want us to come back. Even though we\u2019ve done nothing wrong.\u201d<\/p>\n<p>Jo learned quickly when she started hoarder cleaning to adapt to her customers\u2019 needs.<\/p>\n<p>\u201cEveryone is different, and it\u2019s important to respect that,\u201d she says. \u201cSome people don\u2019t want sympathy; they just want to crack on with it. Others want to talk, and you leave knowing their life stories. It\u2019s not just manpower. It\u2019s moral support.\u201d<\/p>\n<p>Her job, she believes, is to take \u201cbaby steps\u201d towards helping people \u201cfeel dignified and making them feel human again\u201d, rather than \u201cransacking the place like a bull in a china shop\u201d.<\/p>\n<p>\u201cIt sounds corny,\u201d she says enthusiastically, \u201cbut I just love being able to help others. I genuinely do want to make a difference.\u201d<\/p>\n<p>When recalling past cases, she grows animated, as if she\u2019s right there at the scene again.<\/p>\n<p>One early client lived just a stone\u2019s throw from the department store Harrods, in one of the most expensive parts of London.<\/p>\n<p>\u201cYou know what it\u2019s like when you can\u2019t find something, and you think, I\u2019ll just buy another one? Well, she was like that with umbrellas,\u201d Jo says, chuckling at the memory.<\/p>\n<p>\u201cI think we counted 24 of them.\u201d<\/p>\n<p>Jo and her colleague built a good rapport with the woman over several days of clearing, with the three having lunch together.<\/p>\n<p>She convinced the woman to donate many of her unneeded belongings to charity. Eventually, they cleared her bed so she could sleep in it for the first time in years, instead of on a chair. The woman was so grateful to Jo that she asked her to go duvet shopping with her to celebrate.<\/p>\n<p>Another time, Jo helped a client who had lived with her mother until the parent died. She sensed the woman was still grieving, and her mother\u2019s room was almost completely hoarded to the door.<\/p>\n<p>While cleaning, Jo found a gift bag with a pebble inside. Instead of throwing it away, she asked if it might be sentimental. The client became emotional, explaining that the pebble was tied to a happy memory with her late mother. \u201cIt\u2019s why we have to take care while cleaning, even if there\u2019s a lot of stuff to get through,\u201d Jo says. \u201cEven really small objects that you might miss might really matter to somebody.\u201d<\/p>\n<p>Some jobs, meanwhile, have been disconcerting.<\/p>\n<p>Jo was once clearing out piles of paper and books from a client\u2019s study when her assistant entered, whispering in alarm that he was sitting outside, stroking his collection of long knives.<\/p>\n<p>As she cleaned, \u201che followed me around quite a bit,\u201d Jo remembers. \u201cThat was really uncomfortable.\u201d<\/p>\n<p>Her assistant, who had a black belt in jiujitsu, made sure Jo was never left alone in a room with the man.<\/p>\n<p>And yet, despite concern for her safety, Jo felt sympathy for the man. Through snippets of conversation, she learned that he had a wife and two adult sons who no longer had anything to do with him.<\/p>\n<p>\u201cIn one of the bedrooms, there were still board games and toys from the time the boys were small, and none of it was salvageable,\u201d she remembers, her tone sombre.<\/p>\n<p>The need to hoard<\/p>\n<p>Something Jo often tells the people she helps to put them at ease is that everybody \u2014 including her \u2014 \u201cfeels the need to hoard in some way\u201d.<\/p>\n<p>She goes to retrieve a large box from her garage, and brings it to her office. Inside, wrapped in layers of paper and bubble wrap, is a heavy black metal bull figurine.<\/p>\n<p>\u201cOh no!\u201d she exclaims in dismay as she gingerly removes it. \u201cLook, its horn has fallen off!\u201d<\/p>\n<p>Her mother had loved bulls and collected dozens of them. Some sit on shelves around Jo\u2019s home today, but the rest are in storage.<\/p>\n<p>\u201cMy mum\u2019s gone nearly 21 years now, but I can\u2019t bear to sell them or get rid of them,\u201d she explains. \u201cWhat\u2019s the point of my keeping them? Bulls are not even my thing,\u201d she adds, but the objects are a link to her mother.<\/p>\n<p>\u201cThis is what I tell my clients: Something could seem like a waste to everyone else, but we still want to hold on to it.\u201d<\/p>\n<p>She takes out a plastic container full of her mother\u2019s belongings that she hasn\u2019t touched in decades.<\/p>\n<p>\u201cI don\u2019t even know what some of these are,\u201d she confesses, rifling through envelopes stuffed with documents. \u201cProbably from her time in America when she was working there.\u201d<\/p>\n<p>She gets visibly excited when she finds a book of children\u2019s poetry, its browning pages coming apart at the bind.<\/p>\n<p>\u201cOh my God, I remember this! My mum used to read it to me,\u201d she says.<\/p>\n<p>As she tenderly puts everything back into the box, she adds ruefully, \u201cAnd now it\u2019s probably going to go back into storage, and I\u2019ll never look at it again.\u201d<\/p>\n<p>Jo heads outside, where her chickens peck at the grass near the small patch of earth where her favourite cockerel, Shim, was buried four months ago. The colourful splint she once made for him when he had a bad leg \u2013 with its three bright toes jutting upward \u2013 lies on top of his burial spot.<\/p>\n<p>\u201cIt actually worked really well,\u201d she says. \u201cBut he just suddenly died.\u201d<\/p>\n<p>Jo pauses, watching the other chickens move across the grass. \u201cChickens are very good at hiding what\u2019s really wrong with them,\u201d she says.<\/p>\n<p>As she returns to the house, she muses about another query for hoarder cleaning she\u2019s just received. Each time she sees a new message, she\u2019s reminded that every potential client represents someone who summoned up the courage to reach out after years, possibly decades, of managing alone.<\/p>\n<p>\u201cYou come across so much in this job, there\u2019s really nothing I haven\u2019t seen,\u201d she says. \u201cPeople need to know that they can get help without being judged. So it\u2019s really important to tailor how you act with each individual and get to know them as much as you can.\u201d<\/p>\n<p>What she carries forward from her own experience of grief and late-night cleaning is an understanding of what it means to push through life\u2019s struggles: not perfectly, but with determination and not alone.<\/p>\n<p>\u201cThat\u2019s what I\u2019m trying to do with my work,\u201d she says. \u201cJust to be there for my clients, and support them through something difficult, with a laugh if that\u2019s possible.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"London and Whitstable, United Kingdom \u2013 It\u2019s an unusually warm day in mid-November, and 43-year-old Jo Powell is&hellip;\n","protected":false},"author":2,"featured_media":421147,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[64,63,2057,1379,137,514,515,3586],"class_list":{"0":"post-421146","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mental-health","8":"tag-au","9":"tag-australia","10":"tag-europe","11":"tag-features","12":"tag-health","13":"tag-mental-health","14":"tag-mentalhealth","15":"tag-united-kingdom"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/421146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=421146"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/421146\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/421147"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=421146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=421146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=421146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}