{"id":426166,"date":"2026-01-20T20:17:11","date_gmt":"2026-01-20T20:17:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/426166\/"},"modified":"2026-01-20T20:17:11","modified_gmt":"2026-01-20T20:17:11","slug":"the-amazon-effect-gen-z-now-expect-same-day-or-next-day-goods-deliveries-or-else","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/426166\/","title":{"rendered":"The Amazon effect: Gen Z now expect same-day or next-day goods deliveries or else"},"content":{"rendered":"

E-commerce giants pride themselves on super-fast deliveries, while some smaller retailers insist it is the personal touch that matters.<\/p>\n

But taking the time to perfect deliveries, it seems, can take a toll, particularly when you are in competition with an online store like Amazon.<\/p>\n

“[Amazon] are a threat because they’re big businesses, are global businesses, with incredibly large budgets,” Moss & Spy founder Lia Tsimos said.<\/p>\n

E-commerce tech platform Shippit monitors and delivers hundreds of millions of parcels in Australia each year.<\/p>\n

How these family-run Christmas shops stay afloat all year long <\/a><\/p>\n

Christmas store owners say their job is “not a chore”, but rather a “fun time” as they reckon with online competition in a seasonal industry.<\/p>\n

Its survey suggests 51 per cent of the gen Z cohort have had their delivery time expectations set by Amazon.<\/p>\n

At the same time, 64 per cent of all consumers said they would ditch a brand after a “poor delivery experience”, something Ms Tsimos knows all too well.<\/p>\n

“We would have a complaint or question, ‘Where is my order, why is it taking so long?'” she told ABC News.<\/p>\n

“So people just expect \u2026 delivery the next day or if it’s an international order, within five days.”Amazon sets the tone<\/p>\n

Amazon insists its faster delivery times benefit all Australians.<\/p>\n

But Shippit says that, to survive, a fifth of Australian retailers are turning their shop floors into mini-warehouses, shipping orders straight from the store to get parcels out faster.<\/p>\n

“What we’ve found, though, is the businesses of yesteryear, which just used to sell the exact same products as larger businesses and trying to compete based on price, is no longer a sustainable business model,” joint chief executive of Shippit, Rob Hango-Zada, said.<\/p>\n

“What is a sustainable business model today is really those online brands or small businesses that are actually innovating and developing products that are highly sought after by the gen Z market.”<\/p>\n

It is a potential gift for customers, as younger Australians seek convenience alongside value.<\/p>\n

‘Friendly fraud’ costing retailers thousands<\/a><\/p>\n

Retailers are grappling with an online version of shoplifting and are calling for better protections.<\/p>\n

“I mean, our customers are women,” Lia Tsimos said.<\/p>\n

“They’re busy, they’re mums, they’re working to be able to just shop online after hours and to know that you’ll receive a package within 24 hours is fantastic.<\/p>\n

“It’s going to be repeat business.<\/p>\n

“It gives the customer a lot of confidence.”<\/p>\n

Aiming to be different<\/p>\n

Kellie Richardson is the owner and principal interior designer of Kurved by Design.<\/p>\n

The success of her business boils down to customer satisfaction and word-of-mouth referrals.<\/p>\n

\"Woman<\/p>\n

Kellie Richardson says the success of her business is good customer service. (ABC News: Kyle Harley)<\/p>\n

“I think for me, I wanted to be a lot different from Amazon in the fact that I offer a lot more customer service,” Ms Richardson said.<\/p>\n

“It’s a lot more personal.”<\/p>\n

That is anything including online shopping, in-store purchases or variety of products.<\/p>\n

While she said a lot of people were still using Amazon, her strategy seemed to be paying off, particularly with older generations, because people craved the connection.<\/p>\n

“A lot of people are coming back for customer service \u2026 they’re coming back for that personalisation,” she said.<\/p>\n

“The older we get, we want to have that experience and we want to enjoy.”<\/p>\n","protected":false},"excerpt":{"rendered":"E-commerce giants pride themselves on super-fast deliveries, while some smaller retailers insist it is the personal touch that…\n","protected":false},"author":2,"featured_media":426167,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[2574,64,63,99,73674,223725,23542,18452,223727,223726,223728,7240],"class_list":["post-426166","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-amazon","tag-au","tag-australia","tag-business","tag-business-model","tag-christmas-delivery","tag-customer-service","tag-e-commerce","tag-international-shipping","tag-retail-shipping","tag-shipping-times","tag-shopping"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/426166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=426166"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/426166\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/426167"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=426166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=426166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=426166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}