{"id":42890,"date":"2025-08-04T13:16:14","date_gmt":"2025-08-04T13:16:14","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/42890\/"},"modified":"2025-08-04T13:16:14","modified_gmt":"2025-08-04T13:16:14","slug":"cba-replaces-customer-service-call-workers-with-artificial-intelligence-the-canberra-times","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/42890\/","title":{"rendered":"CBA replaces customer service call workers with artificial intelligence &#8211; The Canberra Times"},"content":{"rendered":"<p><a href=\"https:\/\/news.google.com\/rss\/articles\/CBMiqgFBVV95cUxOUmE2OW9vWlJHOWlNU0ZTV21DSUZPaVI0LUc3NW9OTmRhWndfTy1ZU3VUdWlQODlVNjZWYkR6VVFKNVJ0N2theU9saFpGUExjbjFlZ24yTFh1ME9tWXZzb3hyd1o0STRZb3Ezc180bkU5VW00RUtYamxVOTRZNEk3dDJrV2kzZHNIUGd3QzRuY1BSdXFDY0IwVnFCQ3kwWkZaYzFjX1pVMk11Zw?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">CBA replaces customer service call workers with artificial intelligence<\/a>&nbsp;&nbsp;The Canberra Times<a href=\"https:\/\/news.google.com\/rss\/articles\/CBMisAFBVV95cUxORXpTVlR1ZDQ1dXZzNmJWODlYMmZsOE5jYnJrUlRsLWhwcmtDM2tsbktnYlNFcUdkenBCN3hiSm40S0I5c0Z1Q05TeWZSRGluNW5OTnlWWWpUMGhhUDZLdTZiZmJUbG55NTZIOTlRZUh0Mzk4TEhENGluR25vZnEtajNjVEVOa2p0amFUWVh4elR6STlCWFo4OGIyWjg2RkM0ZWZUZEZURUJrbk1udEdqNw?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">CBA, Atlassian show Australia\u2019s phony war on AI just ended. This could get messy, fast<\/a>&nbsp;&nbsp;AFR<a href=\"https:\/\/news.google.com\/rss\/articles\/CBMiogFBVV95cUxPLUpyREIwck1rTGNIX1ZJRklqQVAyZ0h1TlhOZkFoYkswUEdIOXdzam1lMTRRNDVwREdnVHZ4c1kwVWVEMXprRW8tYy00eWg3aHpFY3JmN3J5SW1EWkhtZjQySHB4OXFBenNadXVWc1VTNTFxNU9vakJjcllSeU1LX0c5YlVKYjJmbGlYOXd0NFM2Q1JmYVg1UXE2UXNyRFNJS1E?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">Commonwealth Bank replaces dozens of call centre jobs with AI chatbot<\/a>&nbsp;&nbsp;Australian Broadcasting Corporation<a href=\"https:\/\/news.google.com\/rss\/articles\/CBMi-AFBVV95cUxQSXZkbnJXenNyY1JiZDktM0pYbHBLR082ZW9oRWxNY1k5RmlJMms2U0UxVWRkc2dXaXcxbHh0ZmRnYTRydkVPQlN4TGNqVHQwYlc5RnozemdCN0NxcmRXUWgyeHdCdmlWeE40bFhlMHE5eFczcF9DdmFRUnRsWEM0aFlPdFlLREh3ZXFhLUczR3Y5RkoyS2Q5aEwyUXlUM3FyUUNBOHNyWUFXckxEUUZ5al9Sa3lSaktYdmUzRjNTamh2eWtrLTJrSlF2dnN2bGNCQzFfNGoya04zMjNoM0NsY2k5TFhCS05iVjJqUlMySWFSSFhYSUs0MNIBeEFVX3lxTE1UTFZmYzB6Wk95aEl5MURjTF90ZV8zSjBjWUtlZ1hTbXZDTUEwemowd3F5bE9yYUtqcVJleFNFakk2U1JUSXJKc1FJbUwyWWNhT3RGcDQxVXB6aWF0YnVVSkk4Rnp2QU9iRk9LYnZ4REFvR0dXRGRBVA?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">Commonwealth Bank says AI is reason behind dozens of job cuts in call centres<\/a>&nbsp;&nbsp;9News<a href=\"https:\/\/news.google.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?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">\u2018There is a human cost\u2019: Australia\u2019s largest company starts replacing jobs with AI<\/a>&nbsp;&nbsp;Sky News Australia<\/p>\n","protected":false},"excerpt":{"rendered":"CBA replaces customer service call workers with artificial intelligence&nbsp;&nbsp;The Canberra TimesCBA, Atlassian show Australia\u2019s phony war on AI&hellip;\n","protected":false},"author":2,"featured_media":42891,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":{"0":"post-42890","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-au","12":"tag-australia","13":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/42890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=42890"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/42890\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/42891"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=42890"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=42890"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=42890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}