![\"Lowe's](\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/01\/1769296824_927_0x0.jpg\")
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Lowe’s has implemented Mylow to act as both a tool and a design platform. (Photo by Joe Raedle\/Getty Images)<\/p>\n
Getty Images<\/p>\n
Many of the country\u2019s biggest retailers spent much of the three days they attended the NRF Retail\u2019s Big Show earlier this month being warned that they could be consigned to history by the new AI generation.<\/p>\n
And questions were even raised about whether AI platforms would start to cut retailers out of the loop<\/a> completely. But clearly no-one has sent the memo to homewares giant Lowe\u2019s.<\/a><\/p>\n I sat down with Lowe\u2019s Senior Vice President of Omnichannel and Ecommerce, Neelima Sharma, during the event and the home improvement retailer has no intention of letting the next digital revolution pass it by.<\/p>\n Not only is Lowe\u2019s<\/a> carving out its own path by infusing artificial intelligence into its operational core and customer experience through a platform it calls Mylow, but it seems well ahead of many other retailers in how far it has come.<\/p>\n \u201cWe have been very structural and methodical, we don\u2019t see AI as a layer we add on top of the business, we see it as the connective fabric of how we design experiences that feel personal, predictive and frictionless,\u201d Sharma said.<\/p>\n Mylow is, short for \u2018My Lowe\u2019s Intelligence Operator\u2019 and has been in place for nearly 12 months as the internal AI ecosystem underpinning the retailer\u2019s next phase of digital expansion. Mylow integrates data across Lowe\u2019s vast retail network \u2014 from e-commerce logs and inventory to customer service transcripts and product reviews \u2014 to create a platform for product discovery, personalization, and, increasingly, creative design.<\/p>\n \u201cWe can it from inspiration to installation,\u201d she said. \u201cMylow is not a chatbot or a single tool, it\u2019s our intelligence layer.\u201d<\/p>\n Lowe\u2019s began testing AI-driven applications in inventory management and predictive maintenance nearly five years ago. But the unveiling of Mylow marked a broader statement of intent to make Lowe\u2019s both a retailer and a digital design partner for homeowners planning renovations and remodels.<\/p>\n Mylow Set For The Simple And Complex<\/p>\n What\u2019s impressive is that Lowe\u2019s operates in a complex retail arena. Product breadth is huge, some customer tasks may be highly technical, others mundane but requiring accuracy, and others still are more about look and feel.<\/p>\n \u201cOne of the biggest changes is with consumers, who have become more accustomed to and better at asking questions of Mylow,\u201d she said. \u201cSo while people may start by product searching, they move on to asking about how, for example, they create decking for their back yard as they trust the technology more.\u201d<\/p>\n That evolution has resulted in a recently launched AI-powered kitchen design service that allows customers to visualize a remodel from their own photos, using natural-language prompts and instant 3D rendering.<\/p>\n \u201cIf you can imagine your dream kitchen, you can now describe it to us, and within seconds Mylow will translate that vision into designs with products, finishes, and layouts grounded in Lowe\u2019s real catalog,\u201d Sharma said. \u201cYou can also use visual prompts, so you don\u2019t need to describe something, you can use images.\u201d<\/p>\n The kitchen design tool, accessible online and in some stores, functions as a digital co-designer, blending generative AI, augmented reality and Lowe\u2019s product database. Customers can upload an image or scan their existing kitchen, then interact with Mylow to explore different styles and toggle material choices in real time. <\/p>\n Lowe’s is looking to make shopping more seamless for customers. (Photo by Scott Olson\/Getty Images)<\/p>\n Getty Images<\/p>\n \u201cPeople want to see what\u2019s possible without being overwhelmed. AI helps us get them there faster,\u201d she said, adding that the ultimate goal is to then take that outline design and schedule a visit to carry out full measurements and then the installation.<\/p>\n \u201cWhen customers can move from idea to purchase in a single experience, everyone wins,\u201d Sharma added, envisaging a future where AI will effectively take over the project management for design, delivery and installation, scheduling the whole process and managing the logistics.<\/p>\n Associates in stores can also use AI-driven insights to anticipate demand and restock items more precisely and the same intelligence layer powers online recommendations, marketing personalization and predictive service alerts for professional contractors using Lowe\u2019s Pro services<\/a>.<\/p>\n \u201cThis isn\u2019t AI for the sake of AI,\u201d Sharma emphasized. \u201cIt\u2019s about precision. It\u2019s about freeing our associates from repetitive work so they can spend time doing what they do best: helping customers make confident decisions.\u201d<\/p>\n Lowe\u2019s Develops To Support Mylow<\/p>\n