Following the inspection in September, the facility was rated as outstanding for being caring and well-led, and was rated good in safe, effective and responsive categories.<\/p>\n
Inspectors found staff assessed and managed risks to people and themselves well and took practical steps to enable people to make their own decisions.<\/p>\n
Gemma Berry, CQC deputy director of operations for mental health in the North East, said: “People and their families gave overwhelmingly positive feedback about the care received, including how kind, compassionate and dedicated staff were.<\/p>\n
“Leaders and staff were exceptional at including people and their families in every stage of their treatment.”<\/p>\n
The CQC was impressed that leaders chose an employee of the month and staff always had time for friendly chats, discussing people’s hobbies with them.<\/p>\n
Inspectors also said staff posted on social media about celebrations and cultural events, which “created a happy culture where people and staff felt valued”.<\/p>\n
“They clearly work hard to provide an exceptional service to people and other mental health services should look to this report to see what they can learn,” Berry added.<\/p>\n
Walker said: “Our staff are wonderful here, everyone supports each other and pulls together to provide the highest quality person-centred care to our patients.<\/p>\n
“I’m so proud of our team, our patients and our hospital.”<\/p>\n","protected":false},"excerpt":{"rendered":"Following the inspection in September, the facility was rated as outstanding for being caring and well-led, and was…\n","protected":false},"author":2,"featured_media":444864,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[64,63,137,514,515],"class_list":{"0":"post-444863","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mental-health","8":"tag-au","9":"tag-australia","10":"tag-health","11":"tag-mental-health","12":"tag-mentalhealth"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/444863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=444863"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/444863\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/444864"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=444863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=444863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=444863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}