![\"A](\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/02\/a6481f931150e9d58d790e7513ceb05a.jpeg\")
<\/p>\nAustralia’s second-largest telco is once again in damage control.<\/p>\n
Optus has issued a statement saying it is aware of an issue affecting mobile services for some customers.<\/p>\n
“If customers see ‘No Service’ or ‘SOS’ on their device, they are advised to restart their phone, to restore service,” Optus said in a statement.<\/p>\n
“We are actively working with our partner Ericsson and have noticed a significant decline in the number of customers impacted.”<\/p>\n
The ABC has contacted Ericsson for comment.<\/p>\n
<\/p>\n
Some Optus phones are showing “SOS”. (ABC News)<\/p>\n
The ABC understands 220,000 customers were initially affected by the outage earlier today, but that number has fallen to 115,000 customers.\u00a0<\/p>\n
It is unclear how the 105,000 customers’ coverage was restored, as an Optus spokesperson could not confirm if customers restarting their phones resolved the “issue”.<\/p>\n
Optus said customers were currently able to make emergency calls to Triple Zero (000).<\/p>\n
The company continues to investigate the outage as it is not clear what caused it.<\/p>\n
It comes a month after another Optus executive was shown the door.<\/p>\n
Optus chief technology officer Tony Baird will leave the telco.<\/p>\n
In a media release published January 8, the telco said the executive “will leave Optus following a transition period, with experienced telecommunications executive Sri Amirthalingam appointed as his successor”.<\/p>\n
Mr Baird will work closely with Mr Amirthalingam during the transition period “to ensure continuity of leadership across our Networks division,” the Optus media release said.<\/p>\n
It is unclear when Mr Baird will officially exit from Optus.<\/p>\n
Other high-profile departures from Optus’s technology leadership ranks include chief information officer Mark Potter.<\/p>\n
John McInerney was appointed as the incoming chief information officer (CIO) and joined Optus in November 2025.<\/p>\n","protected":false},"excerpt":{"rendered":"Australia’s second-largest telco is once again in damage control. Optus has issued a statement saying it is aware…\n","protected":false},"author":2,"featured_media":468861,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[64,63,99,239532,239534,103542,239533],"class_list":{"0":"post-468860","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-au","9":"tag-australia","10":"tag-business","11":"tag-no-service-on-optus-phone","12":"tag-optus-issue","13":"tag-optus-outage","14":"tag-sos-on-optus-phone"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/468860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=468860"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/468860\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/468861"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=468860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=468860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=468860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}