{"id":473195,"date":"2026-02-11T16:39:12","date_gmt":"2026-02-11T16:39:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/473195\/"},"modified":"2026-02-11T16:39:12","modified_gmt":"2026-02-11T16:39:12","slug":"peppermayo-customer-gagging-over-shock-discovery-inside-package-from-aussie-fashion-label","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/473195\/","title":{"rendered":"Peppermayo: Customer \u2018gagging\u2019 over shock discovery inside package from Aussie fashion label"},"content":{"rendered":"

A Peppermayo shopper has been left horrified after opening an online order to find it was \u201cinfested\u201d with insects.<\/p>\n

New Zealander Jayd Graham had already unboxed two of three garments she ordered from the popular Aussie<\/a> fashion brand<\/a> when she made the nauseating discovery.<\/p>\n

\u201cI take the package to my room and open the first dress… open the second dress…then I just start seeing ants everywhere on my bed,\u201d she said in a TikTok.<\/p>\n

\u201cThen this is what I found, ant eggs, maggot eggs, I don\u2019t know what the f..k that is, anyway I literally run outside chuck it on the ground.<\/p>\n

\u201cI am gagging, that is disgusting. I was supposed to be wearing this dress to a 21st but now I cannot.<\/p>\n

\u201cAs you can see it\u2019s infested. It makes me wanna gag, it\u2019s disgusting.\u201d<\/p>\n

Video panning around the package shows ants crawling inside the plastic bag among clusters of white flecks.<\/p>\n

A horrified Ms Graham reached out to Peppermayo and claims the brand initially requested she return the infested dress in exchange for either a 50 per cent store credit to keep the item, a replacement or a refund.<\/p>\n

After several emails between the Kiwi and Peppermayo, she has since been offered a full refund, a $400 store credit and a replacement order.<\/p>\n

\"JaydCamera IconJayd Graham’s video showing the contents of the package. Credit: TikTok @jaydgraham<\/p>\n

The brand later apologised for the ordeal and said they were \u201cinvestigating with our courier to find out what had occurred,\u201d according to news.com.au<\/a>.<\/p>\n

While compensation for the ordeal has been settled, Ms Graham contacted Biosecurity New Zealand after people in the comments section raised concerns.<\/p>\n

\u201cAfter some advice and after the comments saying you should contact bio security I did. They came to the house, collected some samples and took the to the lab,\u201d she said.<\/p>\n

In a statement provided to PerthNow, Bio Security New Zealand Incursion Investigation Manager Carolyn Bleach confirmed the package had been investigated.<\/p>\n

\"ACamera IconA close up of the ants inside the package. Credit: TikTok @Jaydgraham<\/p>\n

\u201cBiosecurity New Zealand collected a single package of clothing after a notification from an Auckland resident last week,\u201d she said.<\/p>\n

\u201cThe package contained the ant Iridomyrmex suchieri, which is already present in New Zealand and does not pose any risk.<\/p>\n

\u201cOur biosecurity system consists of multiple layers to prevent unwanted pests entering the country. Our border layer includes x-ray scanning, detector dogs, various treatment options and other measures.<\/p>\n

\u201cFrom time to time, pests can get through these defences. This is why we run surveillance programmes and invest in public information, pest management and biosecurity responses.\u201d<\/p>\n

PerthNow has contacted Jayd Graham and Peppermayo for comment.<\/p>\n","protected":false},"excerpt":{"rendered":"A Peppermayo shopper has been left horrified after opening an online order to find it was \u201cinfested\u201d with…\n","protected":false},"author":2,"featured_media":473196,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[64,63,1626,134,1625,1736,44],"class_list":["post-473195","post","type-post","status-publish","format-standard","has-post-thumbnail","category-entertainment","tag-au","tag-australia","tag-beauty-style","tag-entertainment","tag-lifestyle","tag-new-zealand","tag-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/473195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=473195"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/473195\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/473196"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=473195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=473195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=473195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}